Scaled Customer Success Manager

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $110k - $140k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Junction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

Education • Non-profit

Junction is a non-profit organization that runs large-scale, world-class hackathons and developer events focused on AI and technology innovation. It organizes flagship gatherings (like Junction 2025 in Espoo, Finland) that bring together engineers, designers, and business builders for intensive project-based learning, networking, and competitions with partner companies and prize pools. Junction also supports its community through pre-events, grants, volunteer programs, jobs, and online channels to connect participants and industry partners.

📋 Description

• Own the Tier 4 segment of approximately 100 accounts through a pooled, one-to-many model • Build proactive scaled motions including onboarding sequences, feature-adoption campaigns, webinars, office hours, health-based plays, and renewal outreach • Review API documentation and product releases to identify underused features and create adoption campaigns • Design and run the queue using usage, ticket, renewal-date, and engagement signals • Partner with the CS Leader on content and channels • Partner with Support to address recurring ticket themes proactively • Identify expansion and risk signals and route accounts to Sales or a named CSM with context • Use AI and automation to expand coverage while applying human touch where needed • Represent the long-tail customer segment internally and communicate actionable patterns to Product and Engineering • Measure success through retention, feature and workflow adoption, proactive coverage, time-to-value, expansion pipeline, tier graduation, program engagement, conversion, and reduced repeat ticket themes

🎯 Requirements

• 2+ years in customer success, specifically in a scaled, pooled, or digital CS model, or lifecycle/growth marketing for a technical product • Experience covering 75+ accounts at once and building the system that made it work • Experience working at a Seed through Series C company • High-agency approach with examples of independently initiated work • Programmatic thinking using segments, triggers, and plays • Commercial instinct around expansion and renewal-risk signals • Clear written communication for technical and operational audiences • Adaptability to different stakeholders • Experience with a technical product such as APIs, developer tools, or data platforms • Genuine curiosity and a method for learning unfamiliar technical concepts • Physically based in GMT or EST timezones • Must not require visa sponsorship; Junction does not sponsor visas

🏖️ Benefits

• Bonus • Early-stage equity (extended exercise post 2 years of employment) • Company and team offsites • Monthly learning budget of $150 for personal development and productivity • $100 monthly wellness budget • Flexible, remote-first working • $1K for home office equipment • Coworking budget • 36 days paid time off (including bank holidays) • Premium healthcare coverage • 4% monthly contribution to pension/401k • Yearly blood test on us • Enhanced parental, foster, and adoption leave

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