Client Success Manager – Mid Market

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $76.6k - $139.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $400M Series E - Hinge Health on 2021-10

Healthcare • Consulting • Wellness

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Own day-to-day relationships with employer clients • Ensure clients maximize benefits from Hinge Health programs • Serve as trusted adviser, project manager, product expert, and coach to team members • Drive client adoption and annual enrollment goals • Report on program value • Manage client escalations • Expand product offerings and ensure clients offer Hinge Health’s full product suite • Secure renewals and achieve client retention and satisfaction goals • Turn clients into advocates for sales references and Marketing/PR requests • Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams • Contribute to best practices and evolving team responsibilities

🎯 Requirements

• 2 or more years of experience in client success management • 2+ years of experience effectively managing a large book of business across account lifecycle stages • Project management skills and ability to monitor deadlines and deliverables • Ability to craft compelling data-driven stories and recommendations • Subject matter expertise in product specifics, functionalities, use cases, and best practices • Ability to present solutions and answer client questions confidently • Ability to navigate complex books of business across multiple client lifecycle stages • Understanding of client culture, priorities, and goals • Ability to convey client needs internally and drive resources for successful relationships • Preferred: experience at a high-growth company • Preferred: understanding of employee benefits, digital health, and startup work environments • Preferred: data integration proficiency and advanced Excel skills • Must be legally authorized to work in the United States

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Gender-affirming care support • Family and fertility planning tools • Travel reimbursements if healthcare isn’t available where you live • Traditional or Roth 401(k) retirement plan options • 2% company 401(k) match • Learning and development stipend • Equity

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