Customer Success Manager

Job not on LinkedIn

🔥 17 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $119k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Serve as the primary liaison between customers and internal teams • Lead customer onboarding, platform adoption, success planning, and ongoing value delivery • Build and nurture customer relationships while aligning on business goals and measurable outcomes • Deliver regular business reviews (QBRs/EBRs), communicate ROI, and align success metrics to support retention and expansion • Understand customers’ industries, goals, and challenges to provide tailored recommendations • Promote platform feature awareness and usage, provide ongoing education, and identify expanded adoption opportunities • Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams • Maintain expert knowledge of the product roadmap and communicate relevant updates to customers • Coordinate customer success plans and address risks before they affect engagement or satisfaction • Provide actionable feedback for product improvements

🎯 Requirements

• 5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles • Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level • Excellent communication, presentation, and organizational skills • Strong problem-solving skills and experience resolving escalations • Proficiency with CRM and case management tools such as Salesforce and Jira • Technical proficiency in internet technologies, networking, and email security products • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

🏖️ Benefits

• Bonus or incentive compensation may be available • Equity may be available • Comprehensive benefits package • Pre-employment checks aligned with legislation and security/privacy standards

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