Senior Customer Success Manager

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

💵 $145k - $185k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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House Rx

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $25M Series A on 2022-03

Healthcare • Healthcare Insurance • Biotechnology

House Rx is a company that focuses on improving the specialty pharmacy experience for patients, particularly those with complex or chronic illnesses. They provide a technology platform and pharmacy service that allows clinics to dispense specialty medications directly to patients. Their approach integrates pharmacists into care teams to enhance patient care, expedite access to therapy, and lower healthcare costs. House Rx boasts improved medication adherence rates and a reduction in overall healthcare costs through their medically integrated dispensing model. They work with healthcare providers to streamline administrative tasks and improve the overall prescriber experience, ensuring that logistical and financial barriers do not impede patient treatment.

📋 Description

• Lead customer initiatives across Customer Success, Pharmacy Operational Management, and Financial Growth • Establish and maintain relationships with dispensers, clinic staff, financial personnel, providers, and executives • Tailor communications for operational discussions and Quarterly Business Reviews • Address stakeholder concerns and objections • Customize and deliver House Rx presentation decks onsite and virtually • Advocate for customer needs in internal discussions • Monitor communication channels, task queues, and documentation for operational gaps • Investigate and resolve program-related and operational issues • Conduct bi-weekly operational reviews with internal teams • Oversee program Profit & Loss statements and profitability targets • Identify and implement customer growth initiatives • Evaluate customer requests through financial and operational impact assessments and ROI analyses

🎯 Requirements

• Applicants must be based in the United States • 8+ years of experience • Minimum of 3–5 years in program management or a similar role • Demonstrated success in customer relations, operational management, and financial oversight • Experience or knowledge of the pharmacy space is required • Specialty pharmacy experience preferred • Strong relationship-building and communication skills • Ability to adapt communication styles to various audiences • Proficiency in analyzing financial data and driving program growth through data-driven decision-making • Experience in operational oversight, issue resolution, and process improvement

🏖️ Benefits

• Flexible work hours and flexible paid time off • Work remotely • Generous parental leave • Comprehensive healthcare, vision and dental benefits • Competitive salary and equity stake • Backing from forward-thinking healthcare investors

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