Customer Success Manager, Retail & Consumer Goods

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

MNTN

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🤝 B2B

🛍️ eCommerce

Marketing • B2B • eCommerce

MNTN is a software company that specializes in advertising solutions for brands, enabling them to achieve measurable results through television advertising. Their flagship product, MNTN Performance TV, is the first ever Connected TV advertising platform designed specifically for direct-response marketing. This innovation allows advertisers to link their performance metrics directly to TV campaigns, enhancing their ability to drive conversions, revenue, and site visits.

📋 Description

• Manage a portfolio of customers within the assigned industry vertical as primary advisor throughout the customer lifecycle • Build trusted relationships with key stakeholders by understanding customer business, goals, competitive landscape, and marketing strategy • Drive customer retention, revenue growth, and long-term success through account planning, business reviews, campaign optimization, and strategic recommendations • Identify expansion opportunities and partner with the sales team to grow customer investment and achieve shared revenue goals • Lead new customer onboarding and help customers realize value from the MNTN platform • Develop expertise in industry trends, seasonal opportunities, performance benchmarks, and customer needs • Monitor account health, anticipate risks, and proactively resolve challenges • Collaborate cross-functionally to deliver a seamless customer experience and shape playbooks, processes, and best practices • Achieve or exceed retention, net revenue, and expansion goals • Maintain accurate CRM data, account plans, and customer health metrics

🎯 Requirements

• 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships • Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing • Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business • Strong relationship-building skills with the ability to influence stakeholders and serve as a trusted advisor • Experience partnering closely with Sales Executives • Strong communication and presentation skills • Experience leading executive business reviews and strategic customer conversations • Comfort using data and performance insights to identify opportunities, solve problems, and demonstrate business value • Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms • Must be comfortable owning a customer relationship and presenting over Zoom in a digital remote environment • E-commerce experience within retail or consumer products verticals is preferred, but not required

🏖️ Benefits

• People-first company culture • Named one of Ad Age’s Best Places To Work in 2026 • Remote work environment • Occasional in-person customer meetings may be required

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume