Senior Manager, Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Renew Home

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

Energy • Technology • Environmental Technology

Renew Home is a company dedicated to transforming residential energy usage through innovative virtual power plant technology. By partnering with leading brands like Google Nest, Renew Home integrates energy-smart features into everyday devices such as thermostats and water heaters. The company aims to support the clean energy transition by creating the world's largest residential virtual power plant, allowing households to optimize energy usage and respond to the needs of the electrical grid. Renew Home focuses on making energy savings easy and accessible, helping millions of households become more energy-efficient and sustainable without sacrificing comfort.

📋 Description

• Own the strategic direction, operational health, and end-to-end partner engagement for complex, high-value Utility VPP partners from launch through growth and optimization • Serve as a trusted advisor to senior stakeholders within partner organizations • Mentor Customer Success teammates and act as an escalation point for at-risk or off-track programs • Identify programmatic bottlenecks and design scalable playbooks and solutions • Partner with Sales on account growth and expansion strategies • Connect the product roadmap to each partner’s strategic vision • Own the customer feedback loop and translate insights into product and service roadmap recommendations • Anticipate roadblocks and implement mitigation strategies • Use customer success tools and data analytics to track account health and measure program effectiveness • Deliver actionable insights to partners and internal stakeholders • Evolve delivery and account management methodology across the team

🎯 Requirements

• BA/BS degree • At least 7+ years of experience in client management, program management, or partnership development in a fast-paced environment • Experience in the energy industry • Ability to independently own high-complexity, high-value accounts and drive cross-functional initiatives from start to finish • Deep expertise in VPPs, demand response, or broader energy program experience • Excellent written, verbal, and visual presentation skills • Experience navigating ambiguity and complex, multi-stakeholder environments • Ability to manage multiple programs simultaneously • Experience mentoring teammates or serving as an escalation point without formal management authority • Strong project management and organizational skills • Strong analytical and troubleshooting instincts • Meticulous attention to detail • Technical or MBA degree preferred • Experience in consulting or technology preferred • Knowledge of utility regulatory environments, stakeholders, and decision-making processes preferred • Must be authorized to work in the United States without current or future company-sponsored immigration

🏖️ Benefits

• Full-time position • Target annual bonus of 15% of base salary • Participation in long-term incentive programs tied to company growth and performance • Fully remote work environment • Home office set-up allowance • No pre-set vacation limits • Parental leave benefits • Competitive health and wellness benefits • 401(k) plan with employer contributions • Opportunity for learning and growth • Work-life balance culture

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