Senior Customer Success Manager

🔥 7 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $105k - $115k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pacvue

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Pacvue is a commerce acceleration platform that helps businesses optimize their online retail strategies across over 90 marketplaces. It offers a suite of advertising, sales, analytics, and intelligence solutions designed to elevate business performance. Pacvue's platform includes tools for digital shelf optimization, advertising automation, reporting, ecommerce sales management, and retail media management. With AI-powered recommendations, it enables companies to manage variables like pricing, promotion, and ad strategy effectively. Pacvue serves brands and agencies by providing insights for advertising, centralized data management, and campaign automation to drive market share and sales growth. Major brands like Duracell, Bissell, and Nestlé Purina leverage Pacvue's platform to boost their advertising performance on platforms such as Amazon and Walmart, achieving significant increases in sales and return on ad spend. The company empowers its clients with real-time insights, dynamic reporting, and strategic automation to streamline advertising campaigns and optimize bid strategies efficiently. It focuses on delivering comprehensive retail media incrementality and commerce management tools integrated into a single solution.

📋 Description

• Provide high-quality technical support and service to enterprise customers • Serve as a trusted consultant for Pacvue enablement • Develop and execute account plans to drive account growth and expansion through new products and markets • Own account strategy development for priority accounts • Act as the escalation point for client issues and resolve matters independently • Serve as a go-to resource on the Pacvue platform and retail media landscape • Collaborate with the Training and Education team to create product onboarding and education content • Identify process improvement opportunities and enhance workflows • Educate users on new SaaS platform features • Address technical issues related to software functionality and upgrades • Share client feedback with R&D to inform feature enhancements • Create product reports and reproduce errors for documentation and developer communication

🎯 Requirements

• Typically 5+ years of digital/search advertising and platform experience • 2+ years of experience in ecommerce advertising platforms such as Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds • Familiarity with Amazon DSP, Amazon Marketing Cloud, and other retail media display offerings is a strong plus • Experience with social commerce platforms such as TikTok is a plus • Customer success, consulting service or pre-sales experience is a plus • Great interpersonal skills, team-player attitude and customer-service focus • Ability to work effectively in an ambiguous, fast-paced, startup-like environment • Ability to operate effectively in both tactical and strategic modes • Strong analytical skills • Moderate Excel skills

🏖️ Benefits

• Flexible Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance • 401k with Employer Match • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave • Company-subsidized membership to Wellhub and Peloton • Fertility and family-building information platform through Carrot • Additional annual bonus compensation through one of Pacvue’s incentive plans

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