Enterprise AI Use Case Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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First Citizens Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Debt on 2021-05

Healthcare • Manufacturing • Logistics

First Citizens Bank is a comprehensive financial institution offering a wide range of services to individuals, families, businesses, and nonprofits. Their offerings include personal and commercial banking services, loans, mortgages, investment solutions, and insurance products. Known for their commitment to customer service and financial expertise, the bank serves a variety of sectors including agribusiness, healthcare, and manufacturing, ensuring tailored financial solutions for their clients.

📋 Description

• Own and drive the AI use case portfolio for a dedicated business domain from intake through production • Redesign and transform business processes using AI, GenAI, and advanced analytics • Define and implement value measurement frameworks; quantify ROI and track realized versus projected value • Ensure AI solutions follow governance standards with appropriate controls and guardrails • Partner with risk pillars, including MRM and TPRM, to deliver responsible, secure, and compliant outcomes • Build proof-of-concept demos and prototypes to validate approaches and align stakeholders • Define AI-enabled target-state process flows for use cases • Determine AI/ML approaches, recommend models, evaluate build-versus-buy options, and identify appropriate AI applications • Structure vague, open-ended problem statements into well-formed AI solutions independently

🎯 Requirements

• Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery • Proven track record delivering multiple AI, ML, and GenAI products or use cases from ideation through production deployment and value realization • Ability to rapidly prototype AI solutions, build proofs of concept (POCs), and create mockups using modern AI tools • Strong executive stakeholder management experience • Hands-on experience with AI Governance, Responsible AI, Model Risk Management (MRM), Technology Risk, Compliance, Legal, Privacy, or other control functions • Ability to drive end-to-end AI product delivery across business, technology, data science, and governance stakeholders • Experience managing portfolios of multiple AI initiatives simultaneously • Experience defining and implementing AI value measurement frameworks, ROI models, and outcome tracking mechanisms • Excellent communication, facilitation, negotiation, and influencing skills • Experience with AWS AI/ML, Snowflake, vector databases, orchestration frameworks, and MLOps platforms • Ability to lead through ambiguity, influence without authority, and deliver transformational AI initiatives with measurable business impact

🏖️ Benefits

• Competitive, thoughtfully designed and quality benefits program • Benefits information available at https://jobs.firstcitizens.com/benefits

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