Customer Success Manager – Public Sector

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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VanishID

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 Series A on 2023-04

Cybersecurity • Artificial Intelligence • SaaS

VanishID is an AI-powered digital executive protection company that continuously discovers, removes, and monitors exposed personal and family information across data brokers, the open web, and the dark web to reduce executives' personal attack surface. It provides turnkey, continuous protection packages for executives, entire workforces, family offices, and public-sector officials, combining autonomous AI agents with human-led orchestration to verify exposures, issue removal requests, and re-scan for resurfaced data. VanishID positions itself as proactive, defender-focused personal-attack-surface management that operates beyond the corporate perimeter.

📋 Description

• Own customer onboarding end-to-end from kickoff through enrollment of elected officials, agency leaders, and staff • Drive customer value, adoption, retention, and renewal for public sector accounts • Navigate government procurement, contracting, and fiscal-year budget cycles • Partner with the public sector sales lead from handoff through renewal • Coordinate with customer IT and security teams on technical setup and involve engineering for complex issues • Monitor account health, identify risks early, and conduct customer check-ins • Lead Quarterly Business Reviews and executive debriefs • Identify expansion opportunities and build business cases for additional protection tiers • Represent the customer voice to the product team and influence future product development • Report to the Head of Customer Success

🎯 Requirements

• 3–5 years in Customer Success, Account Management, or a related client-facing role • Experience working with or selling to state, local, or federal government organizations • Understanding of public sector procurement, contracting, and fiscal-year budget cycles • Exceptional communication and presentation skills for engaging elected officials, agency leaders, and senior stakeholders • Ability to build trust, run scalable onboarding and engagement processes, and identify account growth opportunities • Proficiency with Salesforce or HubSpot • Hands-on identity provider experience with Okta, Microsoft Entra ID (Azure AD), or Ping, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign-in troubleshooting (nice to have) • Comfort with REST APIs, webhooks, Postman, OAuth, and API keys (nice to have) • Prior identity or IT administration background or experience supporting technical customer integrations (nice to have) • Experience in cybersecurity, privacy, SaaS/B2B technology, financial services, healthcare, or professional services (nice to have) • Active or prior U.S. government security clearance (nice to have) • Relevant certifications such as PMP, CIPP, or CISSP (nice to have) • Startup or small-team experience (nice to have) • Experience serving executives and VIPs with high-touch, white-glove service (nice to have) • Must not require visa sponsorship

🏖️ Benefits

• Various high quality medical plans with 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents • Dental and vision plans with partial employer-paid coverage • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) • Free access to One Medical, HealthAdvocate and TalkSpace online therapy • Employer-paid short- and long-term disability insurance • Equity in a growing startup • 401k with employer match and immediate vesting (both Traditional and Roth) • Discretionary PTO • 13 annual holidays off • AI Tool Stipend for Personal Use • Paid parental leave • Monthly virtual events • A truly remote-first environment

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