District Service Manager I, CRM

🔥 5 minutes ago

🗽 New York, Massachusetts – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $125k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Lead CVG service-related activities and programs to optimize resources and deliver customer value and exceptional service • Drive execution of CVG initiatives to achieve Group, BU and Regional goals • Partner with regional management teams to achieve implant, revenue and expense goals for the assigned geography • Manage, develop and motivate service employees to deliver patient care, physician/AHP service and technical expertise • Collaborate with stakeholders to develop and execute strategies for business objectives • Coordinate scheduling of CRDM implant and follow-up coverage for the assigned geography • Partner with sales teams on service initiatives, assessments, business reviews and RFPs • Lead changes focused on service burden reduction and new service models • Align resources with business priorities and service demands • Drive cross-BU support for CVG programs and needs • Manage the CVG Champions Program and ensure timely Salesforce.com documentation and deliverables • Provide feedback, coaching, performance reviews and corrective actions for direct reports • Assist employees with individual development planning • Recruit and hire Clinical Specialists and maintain a strong, diverse talent bench • Manage sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training • Ensure efficient use of inventory, expenses and assets • Apply Customer Focused Quality Concepts

🎯 Requirements

• Bachelor's Degree • 5 years of successful professional experience with 3 years of successful clinical experience • Medtronic experience in role that interacts with CVG field organization • Knowledge of local cardiac customer base • Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups • Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry • Training and experience with Lean Sigma principles • Demonstrated business acumen • Experience in a healthcare related discipline • Ability to learn and understand technical aspects of business • Ability to manage, coach and develop managers and employees • Capable of critical/strategic thinking; ability to execute strategy • For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required • Unrestricted U.S. work authorization at the time of hire and for the duration of employment

🏖️ Benefits

• Competitive salary and flexible Benefits Package • Sales Incentive Plan (SIP) • Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums) • Temporary employees are eligible for paid sick time, as required under applicable state law • Employee Stock Purchase Plan for temporary employees

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