Customer Relationship Management, CRM Administrator

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Volexity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Volexity is a Washington, D. C. -based cybersecurity firm that provides both services and commercial tools to detect, investigate, and remediate advanced threats. The company offers network security monitoring, agile incident response, proactive threat assessments, and cyber threat intelligence, and publishes research on active threat actors. Volexity also develops forensic and collection tools—most notably Volcano, a cross-platform memory analysis solution, and Surge Collect, a verifiable data-collection tool used by law enforcement, incident response firms, and large organizations. Their customers include federal and local law enforcement, technology companies, telecom providers, universities, Fortune companies, and military organizations.

📋 Description

• Administer and maintain Volexity’s Salesforce CRM, including user access, profile permissions, workflows, page layouts, record types, and data fields • Ensure data integrity through audits, deduplication, and cleanup processes • Create and maintain dashboards and reports tracking pipeline, engagement, retention, and other metrics • Maintain the customer portal and ensure accurate delivery of product licenses, documentation, and training materials • Manage portal workflows and presentation of incidents, alerts, and vulnerability notifications • Configure customer-facing reports and dashboards • Align portal access, permissions, and sharing rules with customer license entitlements • Enforce customer data segmentation and strict tenant-level data isolation • Troubleshoot portal issues for customers and internal teams • Safeguard sensitive customer data and remediate data exposure risks • Manage platform projects, including feature rollouts, migrations, and third-party integrations • Monitor CRM updates and recommend improvements or new features • Manage sandbox-to-production deployments, including testing configuration changes, customizations, and integrations • Collaborate with Sales, Marketing, Operations, IT, and technical teams • Document CRM and portal processes, configurations, and best practices • Train analysts, developers, sales, and marketing stakeholders on CRM processes and workflows

🎯 Requirements

• Hands-on experience administering Salesforce CRM and Experience Cloud • Experience configuring and maintaining a customer portal • Strong understanding of data hygiene, deduplication, and database management principles • Understanding of data security best practices, including access controls, permission sets, and sharing rules • Familiarity with reports, dashboards, and workflow automations • Ability to work with entitlement structures so customers see only what their license covers • Strong written and verbal communication • Detail-oriented with strong organizational and time management skills • Basic problem-solving and troubleshooting abilities • Ability to work cross-functionally and translate business needs into technical configuration • Ability to work independently or as part of a team • Willingness to maintain strict confidentiality when handling sensitive customer and security data • Preferred: 2 to 4 years administering CRM in a business operations or Customer Success capacity • Preferred experience managing a customer portal, self-service community, or partner portal • Preferred experience with CRM integrations • Preferred familiarity with SQL, Apex, Flow, or other CRM automation tools • Preferred experience in cybersecurity, technical, or other environments handling sensitive/confidential data

🏖️ Benefits

• Opportunity to be part of a growing, industry-leading cybersecurity company • Opportunity to own and shape a core system powering internal operations and the customer-facing portal • Collaboration with technical teams across disciplines • Work on CRM administration and customer-facing product delivery • Benefits, equity, and professional development budget are mentioned as components of total compensation under discussion

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