Customer Success Manager – Enterprise Accounts

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Nametag

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 Series unknown on 2021-02

Healthcare • Insurance • Logistics

Nametag is a workforce-focused identity verification company providing a SaaS platform that prevents deepfake impersonation and secures account recovery, onboarding, and helpdesk processes. Its Deepfake Defense™ engine combines cryptography, biometrics, and AI-resistant techniques to verify humans across channels, integrate with enterprise IAM and ITSM systems, and enable self-service MFA and password resets to reduce breaches and IT support costs.

📋 Description

• Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal • Lead structured onboarding journeys with Solutions Engineering and Support • Develop and maintain success plans aligned to customer goals, use cases, and risk profiles • Drive adoption through check-ins, Strategic Business Reviews, and proactive recommendations • Coordinate Support, Engineering, and Product on customer-impacting issues • Identify customer risk early and run mitigation plans • Own renewal motions end-to-end, including forecasting, stakeholder alignment, and commercial conversations • Identify expansion opportunities and engage appropriate sales partners • Capture customer feedback and usage patterns for Product and Leadership • Advocate for best practices in identity, authentication, and account protection

🎯 Requirements

• 3–7 years experience in Customer Success, Account Management, or Post-Sales roles in B2B SaaS • Direct ownership of renewals and retention, ideally in an enterprise or security-adjacent product • Proven experience running structured onboarding and long-term customer success motions • Strong executive communication skills; comfortable with CISOs, IT leaders, and senior operators • Ability to balance empathy with accountability and handle difficult conversations • Bonus: Experience in security, identity, IAM, or adjacent infrastructure products

🏖️ Benefits

• Meaningful equity ownership • Comprehensive health benefits (medical, dental, vision) • Flexible paid time off • Quarterly team off-sites and travel support • New computer hardware and equipment • Flexible schedules: Work in your own time zone; key meetings align across a shared window • Remote-first work from anywhere in the US • Inclusive environment where your voice has impact and your work drives change

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume