Customer Success Manager, Tier 1

🔥 14 minutes ago

🌽 Illinois, Iowa, +9 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🗽 New York – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $145k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Eltropy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤖 Artificial Intelligence

☁️ SaaS

💸 Finance

💰 $25M Series A - Eltropy on 2021-06

Artificial Intelligence • SaaS • Finance

Eltropy is

📋 Description

• Manage a portfolio of roughly 20 Tier-1 financial institution customers, including credit unions and community banks • Serve as trusted strategic advisor and single point of contact for Tier-1 accounts • Conduct regular check-ins and executive/strategic business reviews • Develop and execute tailored, multi-year customer success plans • Identify and mitigate churn risks through data analysis, health scoring, usage tracking, and early intervention • Partner with customers on best practices, change management, roadmap alignment, adoption, and value realization • Identify expansion and upsell opportunities and collaborate with Sales on account planning • Program-manage complex Tier-1 onboarding and implementation projects • Provide training, enablement resources, and best practices to drive product adoption • Advocate for customer needs with Product, Engineering, Support, and Marketing • Collect and relay customer feedback to influence product development and roadmap • Nurture customer stories, case studies, and speaking opportunities • Track and report customer health, retention, expansion, and other key metrics • Maintain accurate CRM/CS platform records and communicate account status, risks, and growth opportunities to leadership

🎯 Requirements

• 5+ years of customer-facing experience in account management or customer success, ideally in B2B SaaS and/or FinTech • Proven track record supporting complex, Tier-1 or enterprise-level customers • Willingness and ability to travel to customer sites up to 25% • Customer-centric mindset and ability to understand business, technical, and operational needs • Strong analytical and problem-solving skills • High technical aptitude and ability to quickly learn new software and tools • Exceptional communication and executive presence • Ability to collaborate effectively across sales, product, support, implementation, and leadership teams • Adaptability and resilience in a fast-paced startup environment

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