Customer Success Manager

🔥 12 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axon ANZ

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cybersecurity

Axon ANZ is a leading company in public safety technology dedicated to protecting life and advancing justice. Founded by Rick Smith following personal tragedy, Axon has pioneered innovations such as connected body-worn camera technology, evidence-management solutions, and training programs aimed at enhancing the effectiveness and transparency of law enforcement. With a strong commitment to obsolete lethal force, the company incorporates advanced technologies including artificial intelligence and virtual reality as part of its mission to support police, emergency services, and justice systems in operating with integrity and accountability.

📋 Description

• Build long-term, strategic partnerships with larger customers • Understand clients’ workflows, organizational structures, and requirements • Serve as the main customer point of contact • Provide best practices and help customers achieve operational goals using Axon products • Collaborate with cross-functional teams and provide insight into customer needs and challenges • Influence and guide internal product roadmaps and projects • Manage customer relationships as a project manager, product expert, and consultant • Engage customers through regular calls, business reviews, and daily needs • Monitor and manage adoption metrics • Create success plans and document customer progress toward goals and results • Manage escalations and coordinate internal teams on critical issues • Communicate milestones and updates to senior leadership • Conduct training webinars and calls with marketing and training teams • Develop deep product knowledge and ensure proper implementation in customer environments • Learn and share industry best practices to solve customer needs

🎯 Requirements

• Registered 2026 AfroTech attendee; must be attending AfroTech 2026 to apply through this posting • Bachelor's degree or equivalent work experience • 5+ years working in a customer-facing role • 2+ years working with Enterprise-level customers • Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans • Proven track record of leading process improvements within large organizations • Previous experience tracking product adoption and customer engagement through data-analysis tools • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations • Exceptional organizational, presentation, and communication skills, both verbal and written • Demonstrated ability to deal with change and excel in high-stress situations

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • Snacks in offices

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