Customer Success Architect

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $80k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Veralto

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🍽️ Food & Beverage

🏢 Enterprise

B2B • Food & Beverage • Enterprise

Veralto is a global company that describes itself as a leader in essential technology solutions with a purpose of "Safeguarding the World’s Most Vital Resources™. " According to its public materials, Veralto’s operating companies and brands focus on protecting access to clean water, ensuring safe food, and validating trusted essential goods. The organization emphasizes innovation, sustainability, integrity and compliance, and positions itself as a parent/holding company for industry-leading businesses that deliver technology-driven solutions to customers worldwide.

📋 Description

• Guide customer onboarding and implementation, coordinate milestones, and keep customers moving toward value. • Clarify project scope, manage competing priorities, and coordinate smooth handoffs. • Connect TraceGains product capabilities to customer workflows and build confidence in new ways of working. • Advocate for customers by listening closely, addressing concerns, and resetting expectations when implementation needs differ from agreed scope. • Partner with Customer Success, Sales, Support, Product, and R&D, and engage services or advanced-configuration specialists when needed. • Build trusted relationships with customer users and executive sponsors through clear communication and practical problem-solving. • Grow product expertise and share customer insights to strengthen implementation practices and improve the customer experience.

🎯 Requirements

• 3 to 5 years of client-facing experience, with a customer success background and a passion for helping customers achieve their goals. • Strong project-coordination and interpersonal skills, including the ability to manage priorities, clarify scope, and navigate challenging customer conversations constructively. • 10% travel required to customer sites, industry events, department meetings, all company events, in-person seminars/networking events, etc.; may include overnight stays. • Experience guiding customer implementations, especially onboarding or implementing customers in a SaaS environment. • Food and beverage, quality, R&D, supply chain, or related technical experience that helps you understand customer workflows.

🏖️ Benefits

• Bonus Pay eligibility • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume