Customer Success Specialist

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Follett Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

Follett Software is a company providing a suite of integrated technology solutions designed to streamline processes and enhance resource management in educational institutions, such as schools and districts. These solutions include software for library management, student information systems, resource management, device management, and facilities management, all aimed at improving efficiency and boosting student success. The company also offers extensive support services including consulting, implementation, and training to ensure customers get the most value from their software subscriptions. By optimizing resource management and data utilization, Follett Software empowers educators to focus on student education and growth.

📋 Description

• Manage the contract renewal cycle for an assigned group of U.S. customers • Serve as the primary customer contact throughout the renewal process • Create, modify, document, communicate, and negotiate accurate renewal quotes from beginning to end • Conduct proactive outreach before contract expiration and follow the standard renewal playbook • Provide operational support for creating and updating quotes for larger strategic renewals • Collaborate with Sales and Sales Proposal teams on upsell and cross-sell opportunities • Maintain knowledge of Follett Software products, services, contract terms, pricing, and limitations • Review and track the renewal calendar for assigned customers • Identify customer needs and concerns before the 90-day renewal period • Configure and deliver renewal quotes 90 days before contract renewal dates • Document client communications and confirm quote receipt and renewal plans • Prepare monthly and/or quarterly reports on customer status and upcoming renewals • Provide input on renewal process activities and improvements • Participate in quarterly sales review and Customer Success team meetings • Handle other duties and tasks as assigned

🎯 Requirements

• Associate’s degree or equivalent • 2+ years of Customer Success, Sales Development or Business Development experience • Track record of meeting or exceeding goals in an individually focused, quota-carrying role • Ability to understand and articulate each client's unique buying cycle, procurement stage and purchasing vehicle • Specialized computer knowledge and technical aptitude for using Salesforce or other CRM solutions software • Strong problem-solving skills • Strong history of customer outcome-focused roles • Effective interpersonal, written and verbal communication skills • Proficient PC and technical/software skills • Currently located in the United States and able to work without sponsorship • Suitable private and quiet workplace for remote work • Ability to work variable schedules as required by the position and organization • Preferred but not required: Salesforce CPQ experience • Preferred but not required: B2B SaaS, K12, or Follett Destiny Library Software experience • Preferred but not required: Account Renewal, Account Management or Customer Success experience in the K12 industry • Preferred but not required: Salesforce and Gainsight experience • Preferred: beginner-level Microsoft Word and Excel experience

🏖️ Benefits

• Remote work arrangement • Minimal travel requirement (less than 10%) • Reasonable accommodations for individuals with disabilities and disabled veterans

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume