Senior Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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EnergyHub

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

💰 $500k Debt Financing on 2012-12

Energy • SaaS • Enterprise

EnergyHub is a company that specializes in distributed energy resource management (DERMS) solutions. They help utilities to quickly scale virtual power plants (VPPs) and manage load growth and renewables, promoting reliable flexibility at every level of the grid. Their platform orchestrates cross-device energy resources like thermostats, batteries, and electric vehicles to shape loads, reduce congestion, and expand storage capacity. EnergyHub also provides end-to-end services for successful program design and management, including demand response strategies and dynamic load shaping to optimize grid performance. Their ecosystem is the largest of its kind in the industry, leveraging partnerships with DER providers to deliver effective energy solutions.

📋 Description

• Own and grow a portfolio of complex, high-impact client relationships and multi-faceted programs • Build relationships with senior and executive client stakeholders • Understand client objectives, regulatory context, and growth targets, and guide program design and evolution • Partner with Sales on renewal and expansion strategies, identifying growth opportunities and risks • Own escalations and resolve difficult client situations and operational challenges • Anticipate program risks and dependencies and implement mitigation plans • Analyze and present program performance and lead executive business reviews • Facilitate meetings and deliver technical and data-driven recommendations tailored to audiences • Maintain proactive communication with clients, device partners, and internal stakeholders • Develop expertise in demand management, Distributed Energy Resources, and program success drivers • Influence the product roadmap by sharing client insights with Product and Engineering • Train client program teams • Mentor and support Client Success Managers and improve processes, playbooks, and tools

🎯 Requirements

• 5–7+ years of professional experience in customer success, account management, or technology services • Strong preference for experience in a SaaS or enterprise software environment • Proven track record of owning and growing strategic or enterprise-level client accounts, including renewals and expansions • Experience working in or with renewable energy, utilities, grid services, or adjacent cleantech/greentech industries preferred • Excellent communication skills, including explaining complex and technical topics to stakeholders at all levels, including executives • Strong program or project management skills • Ability to manage multiple high-priority initiatives, meet deadlines, and assess risks and dependencies • Analytical and creative approach with confidence in numbers, data, and spreadsheets • Ability to navigate escalations and difficult conversations while preserving trust • Strong business judgment and ability to operate independently with minimal oversight • Experience collaborating with and influencing cross-functional teams • A BS or BA degree • Familiarity with EVs, batteries, connected devices, IoT, or building automation • Familiarity with Virtual Power Plant (VPP) programs and initiatives • Certifications in energy management, project management, or program management

🏖️ Benefits

• 100% paid medical for employees • 401(k) with employer match • Casual environment • Flexibility to set your own schedule • Fully stocked fridge and pantry • Free Citi Bike membership • Secure bike rack • Gym subsidy • Paid parental leave • Education assistance program

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