Senior Customer Success Manager

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canopy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔥 Funding within the last year

💰 $22M Series B on 2026-01

Canopy is a company, but the only provided information is a large block of website CSS and template code (styles, responsive rules, and component classes). There is no product, service, industry, or mission information in the supplied text. From this input alone I cannot determine what Canopy does or which industries it operates in. Please provide a company summary, website URL, product description, or other business information so I can produce an accurate description and select relevant industries.

📋 Description

• Lead and manage a portfolio of strategic enterprise healthcare accounts across the customer lifecycle • Develop and execute tailored success plans and build stakeholder relationships • Participate in strategic planning, deployment phases, and go-live milestones • Address customer concerns, troubleshoot issues, and coordinate cross-functional resolution • Drive retention and expansion strategies with Sales and Customer Experience leadership • Contribute to Customer Success strategy, process development, and scalable practices • Recommend improvements to systems, tools, and workflows • Partner with Sales, Marketing, Product, Technical Account Services, and Hardware Operations • Represent the customer voice to inform product and process development • Engage customers from installation through renewal, focusing on executive relationships, measurable outcomes, and program growth

🎯 Requirements

• 8+ years of experience in Customer Success • Proven track record managing complex enterprise accounts • Strong understanding of customer lifecycle management, renewals, and expansion strategies • Experience managing multi-phase projects across healthcare or SaaS environments • Excellent communication and stakeholder engagement skills • Strong problem-solving and proactive execution abilities • Ability to think strategically and contribute to functional growth • Experience with CRM tools (Salesforce, HubSpot, etc.) • Growth mindset and adaptability to startup environments • Preferred: Experience in healthcare technology, safety/security, or RTLS systems • Preferred: Familiarity with change management principles for driving adoption

🏖️ Benefits

• Remote work arrangement • Up to 50% travel • Collaborative, mission-driven work environment • Growth, creativity, and purpose valued

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