Customer Success Engagement Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 11%

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Viaduct

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Series B on 2024-06

Consulting • Logistics • Manufacturing

Viaduct is an AI platform designed to assist automotive original equipment manufacturers (OEMs), fleets, and suppliers in reducing quality costs and implementing predictive maintenance strategies at scale. By processing over 100 billion miles tracked via telematics and more than 100 TB of data monthly, Viaduct enables quality and maintenance leaders to minimize warranty expenses, predict vehicle health, and enhance preventative maintenance routines. The platform provides insights to identify high-risk vehicles early, aiding in servicing and maintenance before roadside failures occur. Viaduct offers various pricing plans tailored to different data needs and team sizes, supporting scalable and customized analytics solutions.

📋 Description

• Lead and oversee customer engagements, consulting, and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs • Develop and maintain strong customer relationships and translate customer needs into actionable analytics solutions • Collaborate with product, engineering, and data science teams and provide expert guidance • Ensure analytics projects align with business value • Monitor project progress, manage risks, prioritize actions, and adhere to budgets and timelines • Present findings and recommendations to senior management and customers, communicating complex data insights and business value • Develop strategy and lead execution of customer engagement extensions and renewals • Stay current with data analytics trends and technologies and apply them to improve the software • Gather software requests from customers and prioritize the backlog with product teams • Translate business visions into realistic technical implementations and identify and pilot value-based use cases • Support AI solution implementations in the automotive domain from proof of concept into production • Lead pre-sales activities and support proofs of concept and customer engagement delivery • Own demo structure, components, environment, availability, and demo delivery to current and prospective customers • Attend, participate in, and lead on-site and virtual conferences and webinars • Follow security and privacy responsibilities, including policies, training, data protection, and incident reporting

🎯 Requirements

• 7+ years of experience in data analytics, including at least 5 years in a leadership role • Proven track record managing and delivering large-scale analytics projects with diverse teams • Experience in customer-facing roles and ability to build and maintain strong customer relationships • Demonstrated ability to innovate and drive business growth through analytics • Ability to manage multiple projects simultaneously • Exceptional communication and presentation skills, including conveying complex data insights to non-technical stakeholders • Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau • Strong problem-solving skills and strategic thinking • Preferred: M.S. or Ph.D. in Data Science, Statistics, Computer Science, or related field • Preferred: 3+ years of experience working at a big-3 consulting firm • Preferred: Knowledge of machine learning algorithms and predictive modeling techniques • Preferred: Familiarity with Hadoop, Spark, AWS, or Azure • Preferred: Knowledge of manufacturing operations, supply chain, service operations, or quality management • Follow security and privacy policies and procedures • Follow Employee Handbook guidelines • Participate in new hire and annual security and privacy training • Treat data security and privacy as a primary job responsibility • Report discovered security incidents as bugs

🏖️ Benefits

• 15% performance-based bonus (compensation is 85% fixed salary + 15% bonus) • Up to 100% work from home • Travel range of 0–50%

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