Customer Success Lead

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Springboard International Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📚 Education

🏢 Enterprise

Consulting • Education • Enterprise

Springboard International Inc. is a consultancy firm that acts as a success navigator by helping clients build high-performing organizations. The company focuses on the intersection of people, processes, and strategy to develop sustainable organizations, impactful leaders, and effective learning systems. Springboard International offers services such as educational ecosystems and e-learning, retreat planning and facilitation, organizational strategic planning, and team leadership development. Known for its skilled facilitation and strategic planning, Springboard has earned the trust of its clients by helping them achieve operational improvement and strategic focus. The firm is seen as an extension of their clients' teams, providing additional facets and skillsets needed for success.

📋 Description

• Lead intake and onboarding for new client engagements, including success metrics, logistics, technical access requirements, and participant enrollment • Own program launches from contract execution through cohort kickoff • Serve as the day-to-day operational contact throughout the program lifecycle • Manage relationships across a portfolio of employer partners, including weekly syncs and Monthly Business Reviews • Prepare and deliver business review decks covering completion rates, job placement, and NPS • Monitor program health and intervene when learner outcomes are at risk • Triage and resolve application, enrollment, payment, and data transfer issues • Identify expansion opportunities within existing accounts • Collaborate with Business Development on renewals and account growth • Build relationships with client decision-makers • Build scalable playbooks and processes • Coordinate with Program Success, Admissions, Finance, and Learning teams • Represent the client perspective internally and escalate blockers • Keep stakeholders updated on partner developments, milestones, and open issues

🎯 Requirements

• 4-7 years in customer success, account management, or enterprise partnerships, ideally in education, workforce development, or a services business • Track record of managing complex, multi-stakeholder relationships with significant ARR • Strong operational instincts and ability to run detailed program implementations while maintaining the broader relationship • Comfortable with data; able to pull numbers, tell the story, and identify what matters • Excellent communication skills across client calls, written updates, and internal cross-functional meetings • Self-directed and organized; able to manage an independent book of business • Experience with workforce training or employer partnerships is a plus • Experience working with healthcare organizations is a plus

🏖️ Benefits

• Equal opportunity employer committed to diversity and non-discrimination

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