Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verifiable

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Verifiable is a company specializing in healthcare provider network optimization. They offer a suite of solutions for primary source verifications, network monitoring, credentialing, and provider onboarding. Verifiable aims to streamline operations, enhance compliance, and improve provider network efficiency, working with organizations across the healthcare ecosystem. Their services include fast and automated credentialing processes, real-time primary source verifications, and provider enrollment management. With a focus on reliability and speed, Verifiable assists healthcare organizations in achieving operational excellence and reducing costs while maintaining compliance with NCQA standards.

📋 Description

• Own the customer relationship from implementation hand-off through renewal and expansion • Keep CRM data accurate and up to date • Drive retention, adoption, value delivery, and customer advocacy • Understand customers’ business goals, initiatives, and use cases and tailor guidance • Develop advanced knowledge of Verifiable’s API, Salesforce, and native AI products • Drive adoption of complex technical products and improve customer ROI • Lead Quarterly Business Reviews with executive stakeholders • Show ROI, align business objectives, share product updates, and prepare for renewals • Identify customer risks and barriers to value, diagnose root causes, and lead remediation and recovery plans • Collect product feedback and translate customer needs into input for Product and Development teams • Contribute to initiatives improving the CSM function and customer experience • Collaborate with Product, Support, and Sales to deliver customer value and build long-term relationships

🎯 Requirements

• 3+ years in customer success or account management, preferably in enterprise SaaS • Proven experience building relationships with C-level, VP and Director-level stakeholders • Strong technical aptitude; comfortable explaining APIs, integrations, and implementation concepts at a high level • Ability to prioritize, work independently, and manage a large book of customers • Deep tech stack experience, including leveraging AI, with Slack, GSuite, Jira, and Notion fluency • Thrives in a fast-moving, rapidly changing environment • Excellent verbal and written communication with internal and external teams • Strong sense of ownership and track record of driving excellent customer outcomes • Hands-on Salesforce knowledge, including custom configurations and integrations (nice to have) • Experience in healthcare, credentialing, or compliance-focused SaaS (nice to have)

🏖️ Benefits

• Health coverage options for employees and their families • Unlimited PTO • Startup equity • Fully distributed work-from-home arrangement in eligible US states • Company-issued MacBook and accessories • Google Workspace, Notion, Claude, and other company-wide AI tools

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