Associate Director, Global CRM – Salesforce

Job not on LinkedIn

🔥 6 minutes ago

🌐 United States, United Kingdom, +1 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇰🇪 Kenya – Remote

🗽 New York – Remote

🗽 New York – Remote

💵 $113.1k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INTERNATIONAL RESCUE COMMITTEE

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

INTERNATIONAL RESCUE COMMITTEE is a global humanitarian organization that responds to the world’s worst crises by helping people survive, recover and rebuild their lives. With a workforce of over 20,000 across more than 40 countries, the IRC delivers emergency relief, protection, health, education, and economic recovery services while partnering with local communities and donors to develop evidence-based, scalable solutions. The organization emphasizes integrity, accountability, equality, and staff support, and provides extensive programs and benefits for its global employees.

📋 Description

• Own IRC’s Salesforce ecosystem strategy, roadmap and architecture • Lead evaluation of Salesforce Nonprofit Cloud, including business case, options appraisal and migration strategy if approved • Evaluate and adopt AI in the CRM ecosystem, including Agentforce and external AI model integrations • Assess AppExchange and third-party products • Own the platform data model, automation, security model, integrations and managed packages • Set development standards for Flow, Apex, Lightning Web Components and APIs • Review team and partner work and reduce technical debt • Oversee integrations with donation platforms, finance systems, data warehouse and reporting tools • Prototype, configure and build solutions when needed • Lead, coach and develop Salesforce administrators, developers and a business analyst • Manage contractors, implementation partners and suppliers, including procurement, licensing and budgeting • Own governance, access management, security, audit controls, data quality, business continuity and data protection compliance • Oversee incident, problem, change and release management, user support, testing and defect resolution • Ensure accurate reports and dashboards • Build relationships with fundraising, finance, data and programme leaders • Explain technical options, risks and trade-offs to senior non-technical stakeholders

🎯 Requirements

• Bachelor’s degree in information technology, computer science, business systems or a related discipline or equivalent professional experience • Significant experience leading an enterprise Salesforce platform in a complex, multi-country organisation • Experience acting as a product or platform owner, including roadmap development, demand governance and investment prioritisation • Deep knowledge of Salesforce architecture, including data models, automation, security, integration and application lifecycle management • Hands-on fluency in declarative and programmatic development • Experience managing and developing technical professionals and overseeing contractors, consultants or delivery partners • Understanding of how nonprofits or comparable organisations raise and manage income • Experience overseeing incident, change and release management • Experience with APIs, ETL processes, integration platforms and cross-system data flows • Excellent stakeholder management and communication skills • Experience of Agile delivery using Git-based source control and Jira • Strong analytical thinking, judgement, problem solving ability and customer service orientation • Right to work in the candidate’s location • Preferred: Salesforce Architect-track certifications, Nonprofit Cloud Consultant, Advanced Administrator, Platform App Builder or Platform Developer I/II • Preferred: Hands-on experience with Nonprofit Success Pack and Nonprofit Cloud, Salesforce Account Engagement (Pardot), Data Cloud, Agentforce or comparable platforms • Preferred: Apex, SOQL and Lightning Web Components development experience

🏖️ Benefits

• Fully remote work arrangement • Travel 3–5 times per year for in-person team time and learning and development • Local employment contract and local salary scale • Learning and development opportunities

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