Client Success Coordinator

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Marathon Health is a healthcare solutions provider focused on delivering personalized, affordable, and advanced primary care and occupational health services. Their Complete Care model aims to improve health outcomes and reduce healthcare costs by treating the whole person through various service delivery options, including onsite, nearsite, and virtual health centers. They serve employers, unions, health plans, and brokers by providing tailored solutions that enhance employee health and engagement. Marathon Health's programs are designed to promote wellness, prevent illness, and provide a better overall healthcare experience.

📋 Description

• Serve as the primary day-to-day contact for a portfolio of small, low-complexity clients • Respond to routine client requests and coordinate issue resolution with internal stakeholders • Support client meetings through agenda development, meeting notes, action item tracking, and follow-up communications • Maintain relationships with client contacts and brokers or consultants • Escalate strategic, contractual, or at-risk client matters to the assigned Client Success Manager • Prepare and distribute recurring client reports • Compile utilization, engagement, operational, and clinical data for presentation by the Client Success Manager • Assist in tracking performance guarantees and client success metrics • Support data validation and quality assurance of reports before client delivery • Maintain reporting calendars and ensure timely delivery of contractual reporting requirements • Coordinate incentive reporting and documentation • Update CRM records and account activities • Review monthly invoices for accuracy and completeness before client distribution • Coordinate invoice corrections with Finance and Operations teams • Track invoice approvals, payment status, and follow-up activities • Assist with reconciliation of client billing questions and documentation • Maintain invoicing records and support contract-related administrative activities • Support eligibility file processing and troubleshoot routine file issues • Monitor completion of client operational requests and service tickets • Assist with implementation activities and client transitions as needed • Maintain client records within Salesforce and other systems • Maintain accurate client documentation and meeting records • Support renewal preparation activities through data gathering and coordination • Assist with development of client communication plans, onsite events, table sits, and engagement activities • Assist with the creation of marketing collateral for clients • Identify opportunities to improve workflow efficiency and standardize processes

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Public Health, or related field and 2 to 4 years of customer service, account coordination, healthcare operations, benefits administration, or client support experience, or equivalent combination of education and experience • Healthcare, benefits, consulting, or population health experience preferred • Salesforce experience preferred • Experience with eligibility management, invoicing, or client reporting preferred • Experience supporting external clients or customer accounts preferred • Strong organizational and project management skills • Excellent written and verbal communication skills • Intermediate proficiency with Microsoft Office products, especially Excel and PowerPoint • Experience working with CRM systems and reporting tools

🏖️ Benefits

• Great Place to Work® certified employer • Value-based healthcare model focused on improving the healthcare experience • Inclusive, high-trust culture where all employees can thrive

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