Customer Success Specialist, Logis Dispatch

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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ESO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🔐 Security

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - ESO on 2021-03

Security • SaaS • Enterprise

ESO is a global edge platform for running applications, AI agents, and workforce tooling that combines content delivery, edge compute, and built-in security. The platform emphasizes running code and security close to users and data (335+ cities), low latency (reaching 95% of the world’s Internet-connected population within ~50ms), and large-scale protections (the site cites blocking 234 billion daily cyber threats). ESO offers serverless/edge compute primitives (Workers, Durable Objects, KV), object and SQL-style storage (R2, stored data), integrated DDoS mitigation, WAF, bot management, and Zero Trust / SASE products for user/device access and enterprise controls. Its pricing and product language emphasize pay-for-active-compute billing, free tiers for small teams/projects, and features for deploying and governing AI agents and workloads at the edge.

📋 Description

• Manage a set of Logis Dispatch accounts, including account health, regular customer contact, and account notes • Identify risks such as reduced usage, recurring tickets, or new leadership, and act or escalate to the CSM • Contribute customer insights to renewal and expansion conversations with CSMs and Sales • Run short, scoped customer engagements such as adoption initiatives, workflow reviews, refresher training, and configuration clean-up • Cover accounts when a CSM is unavailable or a customer needs additional attention • Demonstrate best practices and recommend configuration and workflow improvements • Help supervisors and leaders use data to assess center performance • Own customer technical problems through resolution with Customer Care, Integration Engineering, and Implementation • Reproduce and document issues clearly and keep customers informed through resolution • Log time in real time by customer and work type • Meet success measures including account health, engagement completion, technical resolution time, CSAT, product usage, and complete time logging

🎯 Requirements

• Experience or knowledge of dispatch operations and dispatch floors • Ability to build product depth in Logis Dispatch • Ability to shadow CSMs on account reviews and Customer Care analysts on tickets • Ability to manage customer relationships and account health • Ability to identify account risks and escalate them to the account's CSM • Ability to run adoption pushes, workflow reviews, refresher training, and configuration clean-ups • Ability to recommend configuration and workflow changes • Ability to reproduce and clearly document technical issues • Ability to collaborate with Customer Care, Integration Engineering, Implementation, CSMs, and Sales • Successful background check required for employment

🏖️ Benefits

• Competitive health plans (medical, dental, & vision insurance) • PTO (starting at 20 days) & 12 company holidays • 401(k) with company match • Telemedicine service provided by ESO • Savings accounts (FSA, HSA, DCA) • Employee Assistance Program (EAP) • Annual health and wellness reimbursement • Peace of mind benefits such as life insurance, disability insurance, and worksite benefits • Paid parental leave, new child program, & flexible parental return-to-work options • Casual office environments and unlimited office snacks and drinks

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