Customer Success Manager – BillReview IQ

🔥 16 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Lead management of large-scale, national, or international BillReview IQ client accounts on Legal-X and/or Legal eXchange • Manage strategic client relationships and oversee complex service delivery • Drive customer retention and growth • Execute contract renewals for major clients, including complex pricing negotiations • Develop and deliver advanced stewardship reports and dashboards tailored to client requirements • Advise clients on advanced bill review audit strategies and program optimization • Act as senior client liaison and proactively manage relationships across multiple stakeholders • Lead and coordinate large-scale projects with cross-functional teams, including the Expert Bill Review group • Identify, develop, and pursue strategic cross-selling and business expansion opportunities • Analyze and resolve high-impact issues affecting customer satisfaction and retention • Mentor and support other team members as needed • Perform other duties as assigned • Travel as required

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • Eight (8) years of related experience or equivalent combination of education and experience required • Three (3) years of legal spend management and/or litigated claims experience • Deep expertise in customer service and one or more of: legal spend management, insurance defense litigation • Superior communication, leadership, and negotiation skills • Ability to understand client needs, discuss alternatives, make recommendations, and manage client expectations • Technical skills for gaining in-depth product knowledge, including self-directed learning • Advanced proficiency with Microsoft Office and complex reporting tools • Ability to manage multiple high-priority projects in a dynamic environment • Exceptional analytical, strategic thinking, and interpersonal skills • Ability to work in a team environment • Ability to handle conflict and challenging issues in a fast work environment • Ability to meet or exceed Performance Competencies • Travel as required

🏖️ Benefits

• Work-life balance • Caring culture • Career growth opportunities • Reasonable accommodations when applicable and appropriate • Equal opportunity workplace • Drug-free workplace

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