Head of Customer Success

Job not on LinkedIn

🔥 16 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $300k - $350k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOCKET

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

Telecommunications

SOCKET is a telecommunications company offering internet, phone, and television services to both residential and business customers. For residential customers, SOCKET provides straightforward service bundles with flat-rate pricing and local support, ensuring simplicity and ease with a single bill covering all services. For businesses, SOCKET offers a range of solutions from basic internet and phone services to advanced offerings like Hosted PBX and Dedicated Services, tailor-fit to meet different size and budget requirements. With a focus on transparent billing and no hidden fees, SOCKET distinguishes itself by providing reliable telecommunications solutions that cater to a diverse clientele.

📋 Description

• Hire, coach, and develop high-performing leaders across Technical Account Management and Customer Success • Establish clear ownership, accountability, and a culture of continuous improvement • Create a seamless, connected customer experience from technical evaluation through onboarding, adoption, and ongoing engagement • Build scalable programs that accelerate time-to-value, deepen product engagement, and strengthen retention • Collaborate with Sales to identify customer risks, strengthen renewal strategies, and uncover expansion opportunities • Partner with Product, Engineering, and Support to translate customer feedback into meaningful improvements • Establish processes, metrics, and operating rhythms to support growth • Use customer health, adoption, retention, and team performance data to inform priorities and drive accountability

🎯 Requirements

• 12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership • Proven experience building and scaling technical, customer-facing organizations within B2B SaaS • A track record of developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability • Demonstrated success improving customer adoption, retention, and measurable business outcomes • Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities • A data-driven approach to understanding customer health, measuring performance, and making strategic decisions • Executive presence, sound judgment, and the ability to influence stakeholders and navigate competing priorities across functions • Experience in developer tools, application security, software supply-chain security, or DevSecOps (bonus) • Experience leading multiple customer-facing functions, including pre-sales and post-sales (bonus) • Experience managing distributed teams across customer segments or regions (bonus)

🏖️ Benefits

• Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first, with quarterly team off-sites

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