Principal Client Success Manager, Payer

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $113.3k - $164.8k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Veradigm®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

💰 $75M Post-IPO Debt - Veradigm on 2025-06

Healthcare • SaaS • Healthcare Insurance

Veradigm is a healthcare technology company that provides cloud-based clinical, financial and data solutions for providers, payers and life-sciences organizations. Its offerings include electronic health records, practice management, revenue cycle services, e-prescribing, data exchange and APIs, real-world data and evidence platforms, analytics for quality and risk adjustment, and patient engagement tools — all delivered via a connected Veradigm Network to support care delivery, payer operations and research.

📋 Description

• Serve as the primary strategic and operational advisor for Veradigm’s most complex, high-value, or high-risk client relationships • Develop trusted relationships with client executives and senior decision-makers • Lead complex, cross-functional collaboration among client stakeholders and Veradigm teams • Create and drive comprehensive client success plans with measurable outcomes, risks, dependencies, and executive accountability • Facilitate strategic roadmap planning and align solution investments and release plans with client priorities • Lead executive operational reviews and participate in Strategic Business Reviews • Provide consultative guidance on client growth plans, solution adoption, workflow optimization, and expansion opportunities • Maintain client health reporting through Client Health Dashboards and other required mechanisms • Identify emerging risks and systemic issues before they affect outcomes, revenue, compliance, or the client portfolio • Lead cross-functional resolution of critical escalations • Oversee complex Veradigm services initiatives, including progress, dependencies, risks, and outcomes • Advise on regulatory preparedness related to CMS requirements, risk adjustment, encounters, and claims submissions • Deliver client communications about regulatory changes, industry and Veradigm news, product releases, outages, and major incidents • Lead root cause analysis and influence sustainable corrective actions • Support complex financial and contractual matters, including concessions, terminations, unfunded requests, and accounts receivable issues • Lead client participation in Voice of the Customer programs, including KLAS and satisfaction surveys • Develop reference accounts by documenting and communicating client outcomes and success stories • Identify account trends and provide insights influencing product roadmap, service delivery, engagement strategy, and operational priorities • Establish Client Success best practices, scalable processes, tools, and engagement standards • Mentor Expert and other Client Success Managers • Lead strategic initiatives improving client outcomes and Client Success organizational effectiveness

🎯 Requirements

• 10+ years of relevant experience in Client Success, account management, healthcare technology, payer operations, consulting, or a related field • 5+ years of experience at the Expert Client Success Manager level or equivalent experience managing highly complex, strategic client relationships • Demonstrated experience advising executive stakeholders and influencing decisions across client and internal leadership teams • Experience leading complex, cross-functional initiatives without direct authority • Strong payer or health plan industry experience • Working knowledge of risk adjustment, CMS requirements, encounters, claims submissions, and related payer operations • Proven ability to connect client objectives with measurable business, financial, operational, and regulatory outcomes • Strong analytical skills and experience using data to assess client health, identify trends, and guide decisions • Advanced problem-solving and root cause analysis capabilities • High attention to detail and ability to manage multiple strategic priorities • Proactive approach to identifying risks, resolving issues, and streamlining operational processes • Excellent executive communication, facilitation, negotiation, and relationship-management skills • Demonstrated ability to mentor others, establish best practices, and influence organizational improvements • Must be legally authorized to work in the United States or Canada • Visa sponsorship is not offered

🏖️ Benefits

• Holidays • Vacation • Medical insurance • Dental insurance • Vision insurance • Company-paid life insurance • Retirement savings • Tools and flexibility to support professional development

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