Director of Customer Success

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $160k - $190k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Teton

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

🔧 Hardware

💰 $20M Series A - Teton on 2025-09

Healthcare • Artificial Intelligence • Hardware

Teton is an AI-driven healthcare technology company that provides anonymized computer-vision sensors and a software platform to monitor residents and patients in senior living and hospital settings. Its system (including the Samwise AI agent) produces live, room-level data and predictive analytics to guide frontline care, reduce falls, improve response times, enable activity-based billing, and give leaders portfolio-level insights. Teton emphasizes privacy-by-design (no wearables), integrates into existing workflows, and offers real-time alerts, dashboards, and exportable data. Founded in 2020, the company reports ~80 employees and $26M raised.

📋 Description

• Lead US Customer Success to deliver measurable outcomes across senior living communities • Ensure fewer falls, faster response, timely care assessments, and care revenue aligned with care delivered • Ensure operators can see Teton's value in their own data • Personally intervene when communities are not achieving results • Hire, develop, retain, and scale the US Customer Success Manager team • Establish customer engagement standards and hold the team accountable • Build customer-aligned pods led by player-coaches • Develop and evolve Customer Success career paths • Own customer health across the US portfolio and address risks early • Partner with Account Management on renewals and expansion • Help operators integrate Teton into daily routines and care planning for lasting adoption • Partner with Clinical Solutions on clinical credibility and playbooks • Partner with Deployment on go-live-to-steady-state handoffs • Consolidate and communicate customer feedback to Product • Set targets with the manager and review them quarterly • Report to the VP of Customer Experience

🎯 Requirements

• Proven Customer Success leadership, including building and leading CSM teams • Experience leading Customer Success for complex, multi-site customers in a high-growth B2B company • Track record of measurable customer outcomes and retention • Strong data fluency using health, usage and outcome data to run the business and coach the team • Executive presence with operator leadership and credibility to lead hard conversations • Experience in a startup or scale-up, including leading through ambiguity, changing priorities and rapid growth • Healthcare technology experience, ideally in senior living, post-acute or long-term care (preferred) • Experience leading clinical or operational change in care settings (preferred) • Familiarity with HubSpot, Notion, and modern collaboration tools (preferred) • Curiosity about AI and computer vision

🏖️ Benefits

• Participation in the warrant program • 401(k) plan • Paid time off • Health insurance • Work with state-of-the-art technology in a pioneering field • Vibrant, learning-focused work environment • Regular travel to client communities and team gatherings • Hands-on environment with ongoing learning and skill development

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume