Director, Client Success

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🏈 Alabama, Arizona, +32 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $150k - $200k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Storable

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Storable is the leading technology provider for the $38 billion self-storage industry. We create technology products that empower self storage facility owners and operators to do more. By giving them the tools they need to maximize their business growth and manage their day-to-day tasks seamlessly, we build facility management software, websites, and marketing tools, along with search aggregators, tenant insurance tools, and payment processing services. Our technology is used by over 25,000 storage facilities globally, from large operations to small "mom and pop" shops.

📋 Description

• Execute client success initiatives for a defined portfolio, aligned with retention and growth objectives. • Lead, coach, and develop a team of Client Success Managers. • Apply and refine scalable client lifecycle management, expansion, and proactive engagement processes. • Partner with Sales, Marketing, Product, and CS Operations to deliver a seamless client experience. • Provide field insight and recommendations to the SVP, Client Success. • Act as escalation point and executive sponsor for key accounts. • Manage churn mitigation using client health data, feedback loops, and risk indicators. • Ensure consistent use of Client Success Plans and QBRs focused on business impact, adoption, and value realization. • Drive net revenue retention through upsell and cross-sell motions. • Apply expansion playbooks and develop CSMs as commercial growth enablers. • Use segmentation models to prioritize accounts and tailor engagement. • Manage team performance using dashboards, metrics, account coverage plans, and engagement cadences. • Adopt tools, training, and automation to increase productivity. • Forecast churn and expansion and report performance trends and opportunities to leadership.

🎯 Requirements

• 8–10+ years of progressive experience in Customer Success, Account Management, or Revenue roles. • 3+ years leading client-facing teams, preferably in a SaaS or recurring revenue environment. • Ability to turn strategy into executable plans with measurable outcomes. • Ability to build trusted relationships with senior client stakeholders. • Understanding of customer segmentation, health scoring, and lifecycle engagement. • Experience leading teams through change and ambiguity. • Data-driven approach to improving performance and processes. • Experience leading Client Success teams through change is preferred. • Familiarity with Vitally, Salesforce, or client health and forecasting platforms is preferred. • Must be currently authorized to work in the United States on a full-time basis. • Must reside in one of: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, or Wyoming.

🏖️ Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. • 401(k) match after 60 days, 100% vested after 1 year. • Employer contribution to your HSA, plus an HRA to help offset your deductible. • Instant access to flexible vacation with a ‘take what you need’ vacation policy. • Be More company rewards and recognition redeemable for personalized gifts and experiences. • 8 hours of Volunteer Time Off each year and offsite volunteer/community service events. • 8 hours of Rest, Relax, Recharge time for mental health. • Mental well-being resources, including counseling, stress management programs, and mindfulness workshops. • Fully paid parental leave: 12 weeks for primary caregivers and 6 weeks for secondary caregivers. • ‘Paw’ternity Leave and Pet Bereavement time off. • Four weeks of fully paid Caregiver Leave. • $50 monthly home data stipend. • $250 home office sign-on bonus. • Fertility care support options. • Access to financial experts. • Direct Student Loan Payment Program, subject to qualifications and eligibility rules.

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