Head of Client Success – Wellbeing

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $265k - $295k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Personify Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2023

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Personify Health is the first personalized health platform company, designed to empower individuals and organizations to achieve better health outcomes through tailored solutions and services. They offer a comprehensive range of solutions including wellbeing navigation, care management, and health plan administration, catering to employers, health systems, health plans, and brokers. Their goal is to simplify healthcare experiences and enhance engagement, ultimately helping businesses optimize their investment in employee health and wellbeing.

📋 Description

• Lead and develop a global organization of managers and their teams serving approximately 1,000 large direct employer, channel, and health plan clients • Lead transformative change by setting the Customer Success vision and realigning team structures and ways of working • Own client satisfaction, annual renewals, retention, and net growth targets • Own client health scoring and retention forecasting • Drive “Land and Expand” through cross-selling, upselling, and adoption of product expansions • Report client outcomes and ROI and turn successful clients into references • Act as strategic advisor and executive sponsor to senior client decision makers • Participate in select quarterly and annual client reviews • Set standards for strategic recommendations and action plans tied to client goals • Own the Customer Success P&L, including workforce planning, forecasting, and cost-to-serve • Use automation and AI where helpful • Share the product roadmap with clients and represent the client voice at the executive table • Partner with internal leaders to meet client needs and improve the offering • Represent Customer Success in mid- and late-stage strategic sales pursuits • Partner with fellow executives to break down silos and drive continuous improvement • Monitor the health technology market and influence strategy and execution • Report to the Chief Growth Officer, Wellbeing • Serve as a member of the Personify Wellbeing Commercial Leadership Team and help shape strategy and cross-functional plans

🎯 Requirements

• Bachelor’s degree required; MBA preferred • 10+ years in progressively senior leadership roles in customer success, account management, or professional services • Experience leading managers and large teams • Domain experience in digital health, wellbeing, total rewards, health plans, or benefits administration preferred • Proven success in a consultative account executive environment • Experience building relationships with senior client decision makers • Experience leading a global organization in a complex, matrixed, cross-functional environment • P&L accountability • Experience driving transformative change • Experience leading a Customer Success function with a commercial mindset • Strong focus on strategic client advising and driving adoption of product expansions • Track record of building leadership teams that deliver profitable results • Experience analyzing client health metrics and identifying retention risks early • Experience realigning team structures to optimize success • Executive presence, emotional intelligence, innovative spirit, and data-driven mindset • Excellent communication skills, including briefing executives and boards and public speaking • Passion for client success, health, and wellbeing • Must be willing to travel 25–50% of the time • Ability to constantly operate a computer and other productivity equipment • Ability to communicate information and ideas clearly and exchange accurate information • Ability to observe details at close range

🏖️ Benefits

• Competitive base salary and benefits effective day one • Comprehensive medical and dental through our own health solutions • Unlimited PTO • Mental health support • Retirement planning • Financial protection • Professional development with clear career progression and learning budgets • Mission-driven culture where diverse perspectives drive real impact • Wellness programs • Other employee perks

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