Principal Customer Success Manager, Aerospace, Propulsion & Energy

🔥 2 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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👻 Ghost score 15%

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nTopology

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

🏗️ Construction

💰 $65M Series D on 2021-11

Manufacturing • Construction

nTopology is a software company building the next generation of engineering design tools for advanced manufacturing. As a dedicated group of engineers, they focus on creating innovative CAD, 3D printing, and additive manufacturing solutions that enable engineers to design parts with embedded functional requirements. Their unique combination of generative, manual, and simulation-based tools allows for tackling industrial-grade challenges effectively.

📋 Description

• Own retention and growth across a focused book of nTop's most strategic accounts • Run each customer agreement as a 12- to 24-month engineering program with defined scope, deliverables, and milestones • Track progress, maintain accountability, and tie results to customer outcomes including schedule, performance, and win rate • Forecast, build business cases, and negotiate six- and seven-figure renewals and multi-year agreements • Move customers from seat-based licenses to platform and capacity-based pricing • Travel to customer sites to lead engineering sprints and services engagements • Align customer stakeholders, Field Solutions Engineers, and engagement outcomes • Develop executive sponsors, run executive business reviews, and maintain relationships with engineering, IT, and procurement teams • Identify programs, divisions, and use cases for expansion and partner with the Strategic Account Director • Diagnose adoption blockers and lead technical workflow conversations with engineers • Help customers integrate nTop into AI and agentic engineering workflows • Track account health, flag risks, and lead escalations • Partner with Strategic Account Director, Field Solutions Engineering, Customer Success, Support, and Product • Use AI tools and maintain accurate account health and renewal forecasts in Salesforce • Report to the SVP of Sales and Customer Success

🎯 Requirements

• Track record of owning a renewal number for large enterprise SaaS accounts, with individual renewals of $1M+ • Typically 8+ years in customer success or strategic account management • Experience working with enterprise customers in complex, multi-stakeholder organizations • Experience in a post-sale role with engineering software (CAD, CAE/simulation, PLM, or adjacent engineering and digital engineering software such as MBSE or design automation), working specifically with engineering leaders • Technical aptitude and understanding of the engineering software ecosystem and CAD-to-simulation workflows • Executive presence and ability to build trust with senior leaders • Experience negotiating large renewals and multi-year agreements • Program management discipline, including managing scope, timelines, stakeholders, deliverables, and milestones • U.S. Person status as defined by ITAR • At least 30% travel to customer sites, onsite engineering engagements, and industry events • Strongly preferred: experience with airframers, engine OEMs, or energy manufacturers • Strongly preferred: existing relationships at companies such as Lockheed Martin, RTX/Pratt & Whitney, GE Aerospace, or Siemens Energy • Strongly preferred: experience moving customers from seat-based licensing to platform, usage, or value-based pricing, or managing accounts for AI, simulation-driven, or design automation products • Plus: hands-on familiarity with nTop or similar tools • Plus: active security clearance (Secret or higher) • Plus: exposure to additive manufacturing, generative design, or advanced manufacturing • Plus: experience at a high-growth startup or scale-up • A degree in engineering, physics, applied math, computer science, or materials science is a plus

🏖️ Benefits

• Equity • Benefits • Reasonable accommodation during the interview process

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