Senior Technical Success Manager, Emerging Enterprise

🔥 14 hours ago

🦌 Connecticut, Illinois, +14 more states – Remote

🦌 Connecticut – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $151k - $227k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Amplitude

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Amplitude is a leading analytics and insights platform that provides businesses with a comprehensive understanding of the entire customer journey. With products like Product Analytics, Web Analytics, and Session Replay, Amplitude offers deep behavioral analytics and AI tools to help organizations visualize user sessions, optimize product experiences, and drive business growth. The platform is designed to unify customer data across teams, enabling improved data quality and governance through its Customer Data Platform. Amplitude is particularly focused on facilitating growth, active user engagement, and monetization for a range of industries including financial services, eCommerce, media, and healthcare.

📋 Description

• Own customer deployment, adoption, and outcomes for a portfolio of 40–50 accounts from presales through renewal • Lead deployment planning and implementation, including scoping, deployment-plan creation, kickoff meetings, use-case alignment, delivery coordination, and project reporting • Track and manage risks and issues across active deployments and drive resolution before timelines or outcomes are affected • Monitor portfolio health through AI-augmented signals to accelerate adoption, drive renewals, and deepen stakeholder engagement • Drive product adoption through live working sessions, identifying new use cases, and showcasing platform capabilities • Develop and maintain success plans tied to customer goals and track milestones and risks from onboarding through renewal • Build and deliver executive business reviews connecting platform usage to measurable business impact • Partner with Account Executives on renewals and expansion, building value stories, coaching champions, and identifying growth opportunities • Serve as the voice of the customer internally by channeling product feedback, market needs, and customer priorities • Develop repeatable playbooks, share best practices, and improve methods for driving customer outcomes at scale • Understand customer business models, growth levers, and priorities • Set standards for customer implementation and ongoing success, guide customers toward proven approaches, and hold them accountable to success criteria • Recognize adoption gaps and technical blockers and drive creative solutions • Embed AI into daily workflows, experiment, iterate, and share best practices

🎯 Requirements

• Must be located in the Eastern Time (EST) or Central Time Zone (CST) • 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS • 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities • 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts • Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart • Experience training or enabling non-technical teams to become data-sufficient • Excellent communication skills to influence everyone from a data engineer to a C-level executive • Expert-level project management skills • Ability to thrive in an independent and fast-paced environment • Technical fluency with data architecture, instrumentation methods, taxonomy design, and AI agent workflows • Ability to guide internal and partner delivery teams • Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms (nice to have) • Background in consulting, solutions delivery, or implementation (nice to have) • Experience using Amplitude as a practitioner (nice to have)

🏖️ Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans • 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to $2,000 annually • Flexible time off and paid holidays • Monthly wellness stipend • Monthly commuter transit/parking stipend • Quarterly learning and development stipend • New hire home office equipment stipend • 12 weeks of Paid Parental Leave • Carrot Fertility Benefits/Adoption/Surrogacy support • Back-up Child Care support • Mental health and wellness benefits including no-cost employee access to Modern Health coaching and therapy sessions • Employee Stock Purchase Program (ESPP) • Mentorship programs • Management training • Wellness initiatives • Charitable giving grant • Paid volunteer time off • Competitive pay and benefits packages

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