Strategic Customer Success Manager

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $150k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Signify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🔒 Cybersecurity

🤝 B2B

☁️ SaaS

Cybersecurity • B2B • SaaS

Signify is a company under Accumuli that specializes in securing computer networks. They provide a secure alternative to passwords by offering two-factor authentication as an on-demand hosted service, enabling safe remote access to systems and information. With a focus on high-quality service, Signify has built a reputation for delivering reliable and flexible two-factor authentication solutions that are easy to deploy. The company is ISO27001 Certified, ensuring best-in-class information security practices. As a certified RSA MSSP partner, Signify also offers a range of managed security services to enhance network security for organizations.

📋 Description

• Own the end-to-end relationship for a portfolio of 8–10 strategic enterprise merchants, with accountability for profitability, net revenue retention, and expansion • Build and execute strategic account plans mapping customer business units and executive stakeholders to Signifyd's solutions • Develop multi-threaded relationships across e-commerce, payments, fraud, returns, and treasury buying centers • Lead executive business reviews and high-stakes conversations, positioning Signifyd's ROI and value • Own complex renewal and upsell cycles, including custom pricing proposals and business cases • Identify, qualify, and advance expansion opportunities using MEDDICC and value-based selling; maintain Salesforce and accurate forecasts • Engage Signifyd executives to strengthen partnerships and move key deals forward • Provide customer performance reporting, explain results, surface risks, and tell compelling data-driven stories • Understand merchants' technical environments and their effect on Signifyd's performance • Coordinate cross-functional teams to resolve escalations and deliver complex customer initiatives • Bring customer feedback to Product and leadership • Grow expertise and share knowledge with the broader Customer Success team

🎯 Requirements

• 7+ years of experience in enterprise customer success, account management, or a related commercial role with large, complex customers • Proven track record of owning renewals and closing expansion deals, with experience navigating multi-threaded sales cycles • Strong working knowledge of MEDDICC and value-based selling • Confidence engaging and influencing VP- and C-level executives, including in high-pressure situations • Ability to build custom pricing proposals and ROI-based business cases • Solid understanding of fraud trends and the payments ecosystem (gateways, PSPs, card networks, authorization and settlement) • Strong analytical skills, with the ability to turn data into clear, actionable insights • Comfort explaining machine learning and data science concepts to non-technical audiences • Proficiency with Salesforce and business intelligence tools • Excellent written, verbal, and presentation skills • Ability to travel to customer sites and industry events as needed (up to 30%) • Experience at a fraud prevention, payments, or e-commerce technology company • Hands-on experience with Looker or a similar BI tool • Familiarity with e-commerce platforms, order management systems, and payment gateway integrations • Experience managing global or multi-region customer relationships

🏖️ Benefits

• Discretionary Time Off Policy (Unlimited!) • 401K Match • Stock Options • Annual Performance Bonus or Commissions • Paid Parental Leave (12 weeks) • On-Demand Therapy for all employees & their dependents • Dedicated learning budget through Learnerbly • Health Insurance • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Short Term and Long Term Disability Insurance • Life Insurance • Company Social Events • Signifyd Swag

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