Senior Implementation Success Partner

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Qventus, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $85M Series D - Qventus on 2025-01

Healthcare • SaaS • Artificial Intelligence

Qventus, Inc. is a healthcare-focused AI and automation company that provides a SaaS platform to hospitals and health systems to optimize clinical operations and patient flow. Its platform combines artificial intelligence, machine learning, and behavioral science to automate administrative workflows across perioperative care, pre-admission testing, and inpatient capacity management—reducing surgery cancellations, shortening length of stay, and improving staff productivity. Qventus integrates with EHRs to deliver AI operational assistants that take action on routine tasks so clinical staff can focus on patient care.

📋 Description

• Lead the most complex PCC deployments, including multi-service-line, multi-site, and executive-facing engagements • Own the full implementation lifecycle from pre-sale collaboration through hypercare • Partner with Sales to shape scope, validate feasibility, and set delivery expectations • Define and manage timelines for enterprise-wide Qventus PCC Solution deployments across multiple service lines and facilities • Lead large, complex implementations involving service lines, surgeon groups, and executive stakeholders • Serve as a strategic advisor to leadership and C-suite stakeholders on scope, risk, and operational strategy • Build and manage relationships across client organizations, especially with executive and senior operational stakeholders • Collaborate with Data Engineers, Product Specialists, and Client Success Partners to maximize client value • Partner with operational and technical client teams to meet implementation requirements • Use clinical expertise to build user and executive buy-in for workflows and tool adoption • Anticipate risks, design proactive mitigation strategies, and advise leaders on resolution paths • Use Qventus dashboards and reporting tools to identify gaps, surface opportunities, and drive sustained adoption and value realization • Identify process improvements, close gaps, and lead change management for workflow adoption and long-term sustainability • Own implementation delivery for assigned client accounts with broad autonomy and escalation of only highest-risk or strategic matters • Articulate Qventus’ value proposition and establish defined business outcomes • Develop customer advocates who can serve as references for prospective customers

🎯 Requirements

• 8+ years of project/program management experience with a comprehensive understanding of business requirements and technical capabilities for enterprise-wide SaaS implementations • 8+ years of professional experience at a top healthcare consulting firm, digital health company, or health system • 8+ years of cross-functional experience managing end-to-end project lifecycles and driving milestones to completion • Demonstrated experience leading large, complex implementations with executive engagement • Proven experience collaborating with Sales or pre-sales teams to scope, validate, and hand off enterprise deployments • Knowledge of perioperative metrics, processes, challenges, and solutions • Fluency with Epic, Cerner, or comparable EHR environments, including EHR architecture, integrations, and workflow implications • Project management experience with complex implementations in provider-side healthcare • Strong quantitative and analytical skills, including fluent use of dashboards and reporting tools • Prior experience managing projects for hospital systems, such as EHR implementations, required • Ability to understand, document, and analyze data using data validation dashboards, JAVA/SQL code, complex Excel functions, and other tools • Ability to travel on average 25%-35% • Satisfactory completion of a pre-employment background investigation and drug test required • SQL query-writing experience highly desired • PMP certification a plus • Experience working with clinical and/or process consultants a plus

🏖️ Benefits

• Open Paid Time Off • Paid parental leave • Professional development stipend • Wellness stipend • Technology stipend • Employee referral bonus • Employee stock option awards

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