Enterprise Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $120k - $128k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

CoderPad

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2020-06

Recruitment • SaaS • Enterprise

CoderPad is a leading platform for conducting coding assessments and collaborative technical interviews. It enables companies to hire technical talent with confidence by offering tools such as gamified assessments, auto-graded tests, and live pair-programming sessions in a familiar integrated development environment (IDE). CoderPad is designed to streamline the hiring process for technical roles, providing functionalities like cheating prevention, digital whiteboards, and skill progression tracking to enhance the candidate evaluation process. With a focus on security and ease of use, CoderPad integrates with various tools and offers flexible plans suitable for companies of all sizes. The platform aims to reduce time-to-hire and improve the candidate experience, making it a preferred choice for engineering and talent acquisition teams worldwide.

📋 Description

• Manage existing and new enterprise accounts with the Enterprise Strategic Account Executive through shared account plans and clear ownership • Join qualified deals before scope and service commitments are finalized to validate outcomes, readiness, and post-sale expectations • Create joint Sales/CS onboarding plans before handover, documenting scope, goals, success criteria, stakeholders, responsibilities, timelines, and custom assessment commitments • Lead onboarding, change management, and adoption across teams and regions • Build relationships across Talent Acquisition, Engineering, business leadership, IT, and Security, including executive sponsorship • Lead success plans, QBRs, and executive reviews demonstrating adoption, business outcomes, and ROI • Own renewal strategy, forecasting, and execution while addressing risk and meeting GRR and NRR targets • Identify expansion opportunities and prepare customers for growth • Lead escalations and coordinate internal teams to resolve blockers • Build enterprise onboarding, migration, and engagement playbooks; share insights with Sales, Marketing, and Product; mentor CSMs • Maintain customer plans, stakeholders, health, and forecasts in Salesforce and Gainsight • Use Gainsight, CS Orchestrator/Potts, and AI to scale preparation, monitoring, and follow-up • Report to the Head of Customer Success

🎯 Requirements

• 7+ years in Customer Success, Enterprise Account Management, or strategic consulting, preferably in SaaS • Bachelor’s degree in Business, IT, or a related field • Success retaining enterprise customers, onboarding new accounts, and delivering measurable adoption and business outcomes • Experience partnering with enterprise sellers on presales, account planning, and expansion, ideally in a pod • Executive presence and clear communication to align buyers and implementation teams on scope and expectations • Strong business and data judgment, translating customer signals into ROI, risk mitigation, and growth opportunities • Ability to lead across functions and balance customer needs, onboardings, and presales work • Experience with scoped onboarding plans, custom assessment commitments, change management, executive reviews, and renewal forecasting • Proficiency in Gainsight or a similar CS platform and CRM tools • Daily AI fluency and workflow automation experience, with sound judgment and critical review of outputs • Helpful experience with Salesforce, Gainsight, CS Orchestrator/Potts, enterprise integrations, security, competitive migrations, or technical hiring and HR technology • Permanent and unrestricted right to work in the country of residence without present or future sponsorship

🏖️ Benefits

• Meaningful work with high impact for a well-loved product • Competitive, market-rate salaries • Stock options with a 4-year vesting schedule • Medical, dental, and vision insurance (90% covered for employees and dependents) • Flexible Spending Account (FSA) • 401K with profit sharing • Unlimited paid time off with an expectation of taking 3 weeks annually in addition to 20 company holidays • Remote friendly environment with monthly WFH stipend • Parental leave (primary: 16 weeks; secondary: 12 weeks) • Short- and long-term disability and life insurance coverage • Choice of laptop computer • Internal mobility and growth opportunities • Appropriate compensation and benefits for qualified candidates from other countries, depending on country of residence and employment type

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume