Mid-Market Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Siteline

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

☁️ SaaS

💸 Finance

💰 $15M Series A on 2022-02

Construction • SaaS • Finance

Siteline is a company that provides construction billing software specifically designed for trade contractors and subcontractors. Their platform streamlines the process of generating, submitting, and managing pay applications, aiming to reduce payment delays and increase billing efficiency for users. Siteline offers a comprehensive suite of tools for pay app management, compliance tracking, lien waiver management, A/R reporting, and collections management, ultimately helping subcontractors get paid faster and manage cash flow more effectively. The platform integrates with existing accounting systems and general contractor payment portals, allowing users to replace manual processes with automated workflows. Siteline's goal is to improve efficiency and financial visibility within the construction industry.

📋 Description

• Own a portfolio of mid-market accounts and build multi-threaded relationships with executive sponsors and key stakeholders • Maintain strategic account plans and a proactive customer engagement cadence • Develop expertise in Siteline's platform, construction billing workflows, and industry best practices • Advise customers on business challenges, workflow optimization, and product value • Lead customer success planning and coordinate multi-stakeholder rollouts from kickoff through first live billing • Define success milestones, coordinate integrations and training, remove adoption barriers, and establish repeatable workflows • Drive adoption across teams, projects, and business units • Identify opportunities for additional modules, integrations, and billing workflows • Lead strategic business reviews connecting product adoption to measurable outcomes • Own renewal strategy, forecasting, execution, risk identification, and retention plans • Own the expansion cycle from value-based discovery and pipeline development through negotiation and close • Partner with Sales on pricing strategy and drive upsell and cross-sell revenue • Manage account health and readiness, coordinate cross-functional teams, and develop customer advocacy • Partner with Marketing on referrals, customer references, and case studies • Document product friction, unmet needs, and actionable product feedback for Product • Partner with Support and Engineering to resolve complex customer issues and minimize disruption

🎯 Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, or a similar customer-facing role in B2B SaaS, including experience owning large mid-market accounts • Demonstrated success driving customer retention, renewals, and expansion against defined revenue goals • Strong consultative and commercial skills, with experience navigating executive stakeholders, renewal negotiations, and value-based expansion conversations • Ability to translate customer business objectives into strategic account plans, measurable success criteria, and actionable recommendations • Strong analytical and business judgment, with experience using customer health, product usage, and revenue data to prioritize a high-value portfolio • Ability to navigate ambiguity, adapt to changing priorities, and take ownership in a fast-paced startup environment • Resourceful and hands-on, with a bias for action and willingness to work across functions • Experience in construction technology, accounts receivable, or construction finance is a strong plus, particularly pay applications, retainage, lien waivers, and ERP workflows • Experience managing complex, multi-stakeholder implementations involving finance, operations, IT, or ERP teams is a plus

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume