Customer Success Associate

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rad AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

🏭 Manufacturing

🔧 Hardware

💰 $25M Series A on 2021-11

Healthcare • Manufacturing • Hardware

Rad AI is a company that specializes in custom manufacturing and processing solutions, particularly in the fabrication of components such as casters and material handling devices. They offer a range of products including adjustable casters and OEM parts designed for various industrial applications. Based in Somerset, Michigan, Rad AI is committed to high-quality engineering and manufacturing services.

📋 Description

• Own a portfolio of accounts as the primary point of contact • Run technical account transitions for customers end to end • Monitor client feedback and other signals to flag account risks early to the CSM team • Coordinate technical support escalations and follow engineering tickets through resolution • Partner with CSMs on Strategic Business Review ROI data and run routine analytics reports • Maintain CRM (HubSpot) hygiene through data checks and contract consolidation • Become the team's expert in Orion, Europa, Linear, and Zendesk • Create visibility into systemic issues and recurring work, and recommend scalable process improvements • Support the development of a world-class customer success organization • Expand CSM capacity through tactical task and operations ownership • Contribute to task throughput, ticket resolution, speed, and customer NPS

🎯 Requirements

• Bachelor's degree or above • 3+ years of experience in implementation, support, operations, or a related role • Healthcare or SaaS experience is a plus • Strong data analytics skills, with the ability to translate data into actionable insights • Hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot • Strong track record of using AI tools, such as Claude or Chat GPT, to scale productivity • Strong project management, organizational, and communication skills • Eagerness to continuously learn, adapt, and improve in a fast-paced environment • Gritty, adaptable, and curious, with a high degree of ownership • Experience in a high-growth startup environment is a nice-to-have • Experience in a healthcare environment; radiology experience is a plus • Demonstrated record of identifying expansion and cross-sell opportunities is a nice-to-have • Knowledge of the healthcare industry and AI technology is a nice-to-have • Prior professional consulting or healthcare software implementation experience is a nice-to-have

🏖️ Benefits

• Offers equity • Comprehensive Medical, Dental, Vision & Life insurance • HSA (with employer match), FSA, & DCFSA • 401(k) • 11 Paid Company Holidays • Flexible PTO policy • Annual company-wide offsite • Periodic team offsites • Annual equipment stipend

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