Client Success Manager – Health Plans, PBM

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Vida Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

📋 Description

• Be “the face of Vida” and ensure Vida is successful while maintaining client satisfaction throughout the client journey • Own end-to-end client relationships from planning, launch, ongoing management, and renewal • Communicate Vida’s mission, value propositions, and impact through qualitative and quantitative analysis to clients and internal teams • Understand client and key stakeholder priorities and identify up-sell opportunities • Present analysis and make strategic recommendations to leadership • Co-create the marketing and engagement playbook for Vida’s client profiles • Lead collaboration across product, design, engineering, analytics, sales, and marketing to develop and implement solutions addressing client needs • Perform data analysis and lead projects with internal teams and external partners • Take on additional responsibilities as assigned

🎯 Requirements

• Bachelor’s Degree at minimum • 5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background • PBM experience required • Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry • Familiarity with key healthcare administration/payer processes • Experience with Medicare and/or Medicaid populations or programs is a plus • Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement • Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams • Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership • Ability to develop and maintain leadership level relationships internally and externally • Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality • Must be comfortable with navigating ambiguity and have the ability to strategically prioritize • Must be very organized and a team player • Proficient in the use of web and mobile technologies, powerpoint, and excel • Passionate about Vida’s mission • Must be authorized to work in the U.S.; Vida cannot sponsor work visas • Must reside in or be able to work from a state where Vida is registered • International work is prohibited

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