Senior Customer Success Manager – Digital Health

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Navina

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Navina is a company focused on transforming primary care through an intelligible, actionable platform that enhances diagnosis and care. With a vision to simplify the chaos of patient data, Navina uses AI and machine learning to provide physicians with organized and comprehensible patient portraits. This innovative approach allows healthcare providers to assess complex cases quickly, aiming for optimum patient wellness and improved financial performance for providers and payers. As a partner of the American Academy of Family Physicians (AAFP) Innovation Lab, Navina is at the forefront of healthcare technology.

📋 Description

• Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement • Work closely with clients and different external and internal stakeholders to drive successful implementation and demonstrate product value • Be the voice of clients and the internal focal point for any client need • Own client communications and account operations • Set up, facilitate, and lead personal and group F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities • Track, monitor, and manage accounts with specific KPIs for clients on the HubSpot CRM system, in addition to client KPIs such as usage and engagement • Take part in product cycles, roadmap planning, and execution • Work closely with Product, R&D, and Medical teams • Drive success at the most strategic level within accounts and implement a broad strategy for earning customer acceptance across the organization

🎯 Requirements

• 8-10 years of successful experience in account/success management, focused on larger healthcare organizations, such as health systems or IDN/ACO or MSO networks. • Experience deploying population health solutions in value-based care provider organizations- a must! • Project management experience including managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value • Experience in managing customers' renewal process, with a high retention rate track record • Ability to work independently as well as part of a team in a fast-paced environment • Strong communication and storytelling skills • The position requires 50% travel based on business needs • Experience in Value Based Care- a must! • Technical background - Advantage • Experience in sales - Advantage

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