Client Success Manager

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🏈 Alabama, Florida, +16 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote 🍑 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fusable

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

Fusable is a data and analytics platform that provides specialized market intelligence, equipment valuations, risk assessment, and integration tools to help companies buy, sell, finance, and insure heavy equipment and industrial assets more quickly and confidently. Built on the Fusable Data Core, the SaaS platform offers real-time prospecting, safety and crash data, ownership and financing records, APIs, and digital services tailored primarily to construction, trucking, agriculture, finance, insurance, and machine tools markets.

📋 Description

• Manage a portfolio of Enterprise customer accounts throughout the post-sale lifecycle • Drive customer adoption, engagement, retention, and revenue growth • Develop and execute customer success plans aligned with client objectives, success metrics, and desired outcomes • Build trusted advisor relationships with executive sponsors, business leaders, and operational stakeholders • Conduct regular business reviews, success reviews, and strategic planning sessions demonstrating measurable value and ROI • Identify customer health, adoption, satisfaction, and renewal risks and execute mitigation strategies • Collaborate with Account Executives on up-sell, cross-sell, and account growth initiatives • Support contract renewals by demonstrating product value, adoption metrics, business impact, and customer success achievements • Lead onboarding, implementation support, user training, and ongoing enablement programs • Develop adoption strategies to increase utilization of CAB and Fusable solutions • Serve as a subject matter expert on Fusable's Risk Intelligence products, data assets, and industry applications • Identify and promote customer best practices that maximize product effectiveness and business outcomes • Capture and communicate Voice of Customer insights on product functionality, user experience, market needs, and opportunities • Collaborate with Product, Data, Marketing, and Support teams to improve customer experience and influence product strategy • Maintain account health metrics, engagement activities, renewal timelines, and success plans in Salesforce and other business systems • Monitor customer health indicators, usage trends, satisfaction scores, and retention metrics • Use customer success tools and analytics to drive data-informed decisions and engagement strategies • Achieve retention, renewal, adoption, customer satisfaction, expansion pipeline, revenue, and customer ROI objectives

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Insurance Technology, Risk Solutions, Data Services, or related customer-facing roles • Proven success managing strategic customer relationships and driving retention, renewals, and revenue expansion • Experience supporting SaaS, DaaS, analytics, or subscription-based solutions preferred • Strong knowledge of Commercial Auto Property & Casualty Insurance, Transportation, Risk Management, Underwriting, Safety, or related industries • Understanding of insurance profitability drivers, risk assessment, claims management, loss control, and regulatory considerations highly desirable • Familiarity with transportation data, fleet operations, telematics, compliance, safety programs, or commercial underwriting workflows is a plus • Demonstrated ability to drive measurable customer outcomes, including increased adoption, retention, satisfaction, and business value realization • Strong consultative and analytical skills • Ability to influence and build credibility with stakeholders at all organizational levels, including executive leadership • Exceptional communication, presentation, and executive-level relationship management skills • Strong business acumen and ability to translate complex data and analytics into actionable customer insights • Excellent organizational, project management, and prioritization skills • Customer-first, proactive, and solution-oriented approach • Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities • Experience using Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms preferred • Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Teams • Bachelor's degree in Business, Insurance, Risk Management, Marketing, Communications, or a related field; equivalent experience will be considered • Must reside in and perform work from Alabama, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming

🏖️ Benefits

• Medical, dental, vision, life, and disability insurance (subject to eligibility requirements and plan terms) • 401(k) retirement savings plan • Paid time off (PTO) • 13 company-paid holidays • Wellness-focused benefits • Physical fitness reimbursement • Professional development opportunities • Flexible work schedules • Remote-first work environment • Casual work environment • Employee discounts on travel, dining, and entertainment • Collaborative and mission-driven culture focused on innovation and customer success

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