Client Success Manager – Radiology IT

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Jacobian

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $24.5M Series C on 2024-05

Healthcare • Artificial Intelligence • SaaS

Jacobian is a healthcare technology company that delivers AI-powered radiology reporting and diagnostic workflow solutions. Formed from the merger of Fluency for Imaging and Smart Reporting, it combines proven speech-recognition, structured reporting, and generative AI to streamline radiologist workflows, improve report accuracy and speed, and integrate with PACS/RIS/EMR systems via HL7 and FHIR.

📋 Description

• Own the relationship and success plan for assigned FFI customers, including goals, stakeholders, and risks • Take over each customer from implementation at go-live, with clear handoffs and readiness checkpoints • Drive workflow adoption and utilization with Adoption Specialists, including training and system optimization needs • Brief customers on new features and releases, plan upgrades, and manage change to minimize operational disruption • Track account health from usage, outcomes, and sentiment, and act early on warning signals • Lead regular status and business reviews, including agendas, meeting minutes, and follow-ups • Build trusted relationships with radiologists, radiology and department leadership, and IT teams up to executive level • Support customers with questions and problems, coordinate with Support and technical teams, and proactively identify and escalate risks • Prepare renewals, identify expansion signals, and hand them to Sales with clear context • Collect customer feedback and enhancement requests and pass them to Product in structured form • Keep account plans, health scores, and customer notes current in Jacobian's client success tools

🎯 Requirements

• Experience in client success, account management, or customer-facing delivery in enterprise software or healthcare IT • Experience in radiology, imaging, or broader healthcare IT environments strongly preferred, including familiarity with clinical workflows and medical terminology • Credibility with clinical and IT stakeholders at health systems • Familiarity with system integrations (e.g., HL7) and SaaS delivery models • Comfort with data, metrics, and systems thinking • Strong written and verbal communication skills, including leading customer calls and producing clear documentation • Well organized across multiple accounts; able to align stakeholders and handle escalations calmly without formal authority • Bachelor's degree or equivalent experience; strong working knowledge of MS Office and client success tools • Willingness to travel up to 20% of the time

🏖️ Benefits

• Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide • This role is open to fully remote candidates based anywhere in the US • Comprehensive health insurance available from day one • 401k contributions, employer match up to 5%

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