Client Success Manager – Web Design, Development

Job not on LinkedIn

🔥 22 minutes ago

🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

CUSG

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

📣 Marketing

☁️ SaaS

Finance • Marketing • SaaS

CUSG is a company focused on empowering businesses through innovative technology, marketing, and human resources solutions. They provide a range of services including web design and hosting, digital accessibility, financial calculators, managed IT, cybersecurity, marketing automation, and advertising services. Their solutions cater mainly to the credit union industry, offering tools for financial empowerment like rewards programs and savings initiatives. CUSG aims to help businesses grow by maintaining strong customer relationships and building brand ambassadors through tailored and impactful solutions.

📋 Description

• Build and maintain strong, trusted relationships with assigned clients through regular proactive communication and strategic check-ins • Understand each client’s goals, priorities, challenges, and measures of success • Help clients maximize the value of company products and services through guidance, education, best practices, and ongoing support • Monitor client engagement, satisfaction, product or service utilization, and account health • Analyze client data and results to identify trends, successes, improvement opportunities, and concerns • Establish meaningful goals, success measures, and KPIs with clients when appropriate • Serve as the primary client advocate internally • Coordinate with Support, Product, Sales, Implementation, and other internal teams • Identify at-risk clients and develop strategies to improve engagement and retention • Support contract renewals by addressing concerns, reinforcing value, and coordinating renewal processes • Identify expansion opportunities and collaborate with Sales • Conduct client training, product education, and ongoing enablement • Communicate product enhancements, company updates, and educational opportunities to clients • Gather client feedback and share insights to improve products, services, processes, and client experience • Maintain accurate client information, interactions, risks, opportunities, and activities in the company CRM • Support client advocacy initiatives, including testimonials, references, case studies, and referrals • Improve Client Success processes, engagement strategies, and the overall client journey • No direct reports

🎯 Requirements

• Bachelor’s degree in business, marketing, or other related fields preferred • 2–5 years of experience in client or account management • Experience with Microsoft Office, including Word, PowerPoint, and Excel • Account/client management education, training, or related job experience • Experience working with web platforms, including WordPress and Kentico • Strong written, interpersonal, and group communication skills • Strong problem-solving and analytical ability • Ability to present information effectively in one-on-one and small-group situations • Ability to multitask, prioritize assignments, and meet deadlines • Ability to work independently with excellent organizational skills • Ability to adjust to change and work requirements with innovation skills • Position may require light travel to support clients and/or attend company events

🏖️ Benefits

• Medical, dental, and vision insurance • Short- and long-term disability insurance • Life insurance • HSA and FSA options • Opt-out credit for waiving health insurance coverage • 401(k) plan with 5% company contribution • Vacation, volunteer time, parental leave, and holidays, including floating holidays • Discretionary year-end bonuses • Annual merit increases based on performance • Flexible remote and hybrid work options • Ongoing learning and development opportunities • Wellness programs • Pet insurance • Team member discounts • Opportunities to engage, connect, and make an impact

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume