Federal Customer Success Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $63k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Simply NUC

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔧 Hardware

🏭 Manufacturing

💰 $21.3M Venture Round on 2022-01

Hardware • Manufacturing

Simply NUC is a world-class solution provider specializing in customized small form factor computers and solutions. Founded in 2015, the company simplifies the mini PC ecosystem by offering expert advice, testing, service, and warranty on systems, solutions, and accessories for various market segments, including conference rooms and industrial applications. With a focus on embedded applications and custom OS installation, Simply NUC stands out for its technical support and tailored offerings in the realm of mini PCs and Intel NUC products.

📋 Description

• Act as the primary account manager and point of contact for smaller, lower-complexity federal customers • Manage inbound customer inquiries, trade-show leads, and federal RFQs • Resolve basic product and order questions and triage complex requests and urgent escalations • Meet service-level agreements, including a 4-hour initial response time and 2-business-day turnaround for standard quotes • Support sales account managers with quote preparation, order entry, order tracking, order expediting, and customer or channel-partner status updates • Maintain CRM updates and data hygiene • Collect and organize documentation • Assist with internal handoffs during account transitions or project phases • Coordinate sales operations, finance, procurement, and engineering resources • Maintain accurate records in CRM and related systems • Support reporting, tracking, and internal documentation • Follow and reinforce established sales processes and workflows • Identify recurring issues or inefficiencies and surface improvement opportunities • Track demo, loaner, and evaluation units from shipment through return or purchase • Maintain working knowledge of the company’s hardware portfolio, solutions, and services • Participate in company-provided product and sales training • Recognize federal compliance questions and route them to the Solutions Architect or Product team • Build knowledge through self-learning and internal resources • Stay aligned with updates to offerings, pricing structures, and internal processes • Participate in virtual meetings and communicate with clients and team members virtually and in person

🎯 Requirements

• Experience supporting federal or defense sales, including distributors, resellers and primes • Ability to predict and navigate the long and complex sales cycle, and sustainment efforts • Familiarity with FAR and DFAR • Well versed in GWACs (e.g., SEWP, GSA, ITES, 2GIT, CCS2, DLA TLS, NIB) • Experience in sales operations, inside sales support, or administrative sales roles • Comfort working in a tech or hardware sales environment • Strong organizational skills and attention to detail • Ability to manage multiple requests and prioritize effectively • Clear written and verbal communication skills • Experience with CRM systems and internal sales tools; HubSpot preferred • Customer-focused mindset with a strong sense of urgency • Must be a 'U.S. Person' as defined by ITAR (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) to access export-controlled technology • Preferred: Prior experience supporting quota-carrying sales roles • Preferred: Familiarity with hardware sales cycles, quoting, and order fulfillment • Preferred: Experience working in a fast-growing or process-evolving sales organization

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance for employees and eligible dependents with HSA seeding • 401(k) retirement plan with 5% company matching • Generous paid time off • Company holidays • Paid parental leave • 100% Company-paid life and disability insurance • Flexible work arrangements, where applicable • Professional development and learning opportunities • Employee Assistance Program (EAP) • Wellness resources

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