Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Manage a portfolio of Conga’s large and complex national and global accounts • Build and manage executive relationships with multiple customer stakeholders • Build trusted customer relationships and act as a strategic advisor • Drive product adoption and ensure customers achieve measurable business outcomes • Understand customer needs and coach customers toward success • Serve as a cross-functional liaison and influence internal stakeholders to deliver customer-centric solutions • Continuously seek customer insights to strengthen partnerships • Drive customer retention, expansion, satisfaction, and long-term loyalty • Lead complex, cross-functional customer initiatives from planning through execution • Define objectives, coordinate stakeholders, manage timelines, dependencies, risks, and action items • Align product functionality and adoption with customers’ broader business goals • Advise customers on best practices and revenue lifecycle processes • Collaborate with Enterprise Sales and Customer Success teams on account strategy and pipeline development • Participate in structured QBRs, formal health scoring, and executive business reviews • Travel up to 30%

🎯 Requirements

• 3 to 5 years of B2B SaaS experience owning accountability for strategic and enterprise-level national or global customer accounts • 3 or more years of B2B SaaS Customer Success experience in a complex enterprise-grade SaaS company • Proven track record of customer retention and expansion • Ability to interpret complex data, uncover patterns, and translate insights into actionable strategies • Comfort using PowerBI, Gainsight, Salesforce, and Clari • Exceptional communication skills with executive-level and non-technical audiences • Ability to build rapport, earn trust, and manage relationships across customer profiles and internal teams • Strategic problem-solving skills and comfort navigating complexity and ambiguity • Project management proficiency, including managing objectives, stakeholders, timelines, dependencies, risks, and action items • Business acumen including understanding revenue models, KPIs, and financial metrics • Customer advocacy and ability to influence internal stakeholders • Curiosity, adaptability, and willingness to learn industry trends, emerging technologies, and best practices • Highly preferred to work in the Eastern or Central Time Zone • Ability to manage a book of business with 15+ accounts simultaneously • Up to 30% travel

🏖️ Benefits

• Variable incentive pay component • Flexible work options • Medical insurance • Dental insurance • Reasonable accommodation for disabilities • Equal employment opportunities and inclusive workplace

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