Customer Success Manager

Job not on LinkedIn

🔥 15 minutes ago

🇺🇸 United States – Remote

💵 $90k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Locus Robotics

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📦 Logistics

🏭 Manufacturing

🤖 Artificial Intelligence

💰 $117M Series F on 2022-11

Logistics • Manufacturing • Artificial Intelligence

Locus Robotics is a company specializing in warehouse automation with an intelligent, AI-driven, enterprise-grade robotics platform. Their autonomous mobile robots (AMRs) are designed to enhance warehouse productivity, operational efficiency, and workplace safety. Offering solutions such as picking, putaway, transport, and mezzanine management, Locus Robotics aims to boost warehouse productivity 2-3 times and reduce labor costs. With a strong foundation in robotic technology and warehouse operations, they provide seamless integration with warehouse management systems and adapt to various environments, including brownfield and greenfield sites.

📋 Description

• Oversee daily customer site operations, proactively addressing challenges and ensuring a seamless, high-quality experience. • Ensure a successful customer deployment while driving continuous improvement and customer satisfaction. • Serve as the primary point of contact for escalated technical issues, driving timely resolution and clear customer communication. • Coordinate warehouse mapping, preventive maintenance, and system upgrades to maximize system performance and minimize disruption. • Own the change request process, aligning customers and internal teams on impacts to scope, schedule, and budget. • Compile and analyze key performance metrics, including throughput, units per hour (UPH), and lines per hour, to track performance, identify trends, and support customer status reporting. • Conduct post-project evaluations to capture lessons learned, celebrate successes, and identify opportunities to improve future customer deployments. • Monitor customer site performance to ensure compliance with contractual requirements. • Scale system capabilities to support evolving customer needs, operational growth, and long-term success. • Partner with customers and Locus Robotics teams to drive adoption, solve challenges, strengthen relationships, and deliver an exceptional customer experience.

🎯 Requirements

• Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field. • 5+ years' hands-on experience with 3PL, Warehouse, or logistics operations. • Knowledge of networking and network technology, such as routers, WIFI, switches, and firewalls. • Ability to communicate technical/complex information both verbally and in writing. • Strong ability to manage multiple priorities and respond effectively to urgent or high-pressure situations. • Knowledge of and interest in diverse technical topics, including software, hardware, and robotics. • Self-motivated and able to solve problems independently and in customer settings. • Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization. • Up to 50% US travel to customer sites.

🏖️ Benefits

• Bonus • Equity • Continuous learning opportunities • Career growth opportunities

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