Client Engagement Manager

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mirantis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.

📋 Description

• Own client relationships and serve as the primary day-to-day point of contact • Act as liaison for client escalations and negotiate client communication with tact and diplomacy • Drive internal alignment and communication on client topics and updates • Ensure client invoicing and administration are current and accurate • Monitor key performance indicators and run client kick-off meetings, monthly update calls, and Quarterly Business Reviews • Keep clients informed about infrastructure and hosting health using data-backed metrics • Identify concerns and future challenges, focusing on business impact and solutions • Lead client onboarding and offboarding projects • Coordinate across Support, Engineering, Finance, Sales, and Product • Ensure client feedback reaches product managers and client requests, deliverables, and commitments progress • Understand client concerns and future needs regarding offerings, services, events, and hosting changes • Identify growth opportunities within existing clients • Travel occasionally to meet clients and collaborate with internal teams

🎯 Requirements

• Experience as a Project Manager or Account Manager managing enterprise clients within a cloud hosting environment • General understanding of cloud hosting concepts and infrastructure • Experience working closely with technical teams • Ability to create structure, build meeting agendas, brief cross-functional teams, track deliverable deadlines across Jira/ticketing tools, and methodically track and address items • Effective and clear communication with technical and non-technical stakeholders • Comfort and professional fluency in English • Empathetic and collaborative nature • Ability to work in an Americas Time Zone (UTC -4 to UTC -7) • Ability to undertake occasional domestic and international travel

🏖️ Benefits

• Flexible working hours and fully remote working • Autonomy to manage your time and space • Frequent exposure to novel challenges and technologies • Collaborative and open team environment • Support for development and growth through growth plans, training, conferences, working groups, and hackathons • Competitive compensation package • Benefits plan including 401(k), healthcare, dental, vision, and disability benefits • Flexible working schedule • Remote / or hybrid work environment • Equal Opportunity Employer work environment focused on trust, transparency, and inclusion

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