Client Success Coordinator

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TechnologyAdvice

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

TechnologyAdvice is a media and technology company that provides insights and recommendations on business-to-business (B2B) technology products and services. The company specializes in helping organizations make informed purchasing decisions by offering expert analysis and comparisons of various software solutions including HR software, CRM, project management tools, and business intelligence systems. Through data-driven analysis and extensive research, TechnologyAdvice aims to simplify the technology buying process and provide valuable resources for businesses looking to implement new digital solutions.

📋 Description

• Own a portfolio of client accounts and serve as the primary day-to-day relationship contact • Understand client objectives, target audiences, campaign requirements, KPIs, and marketing priorities • Lead client communications, status meetings, and campaign reviews • Set expectations for deliverables, timelines, responsibilities, and next steps • Prepare agendas, document decisions, and ensure commitments are completed • Build relationships with additional stakeholders within client accounts • Resolve client concerns by coordinating required resources • Own retention and growth against account revenue and expansion goals • Maintain account plans covering programs, renewals, priorities, and growth opportunities • Identify opportunities for additional campaigns, services, audiences, business units, and geographies • Recommend next steps using campaign performance and client conversations • Introduce Avani Media services including lead generation, content syndication, paid media, ABM, intent intelligence, audience activation, and nurture • Develop and present proposals with leadership and subject matter experts • Follow opportunities through discussion, proposal, approval, and campaign launch • Maintain records of revenue, expansion opportunities, renewal timing, and next steps • Collect and organize campaign materials and delivery instructions • Confirm campaign requirements before handoff to Operations and delivery teams • Track launch dates, deliverables, milestones, and outstanding items • Coordinate internal teams and service partners to keep campaigns moving • Identify delivery risks and resolve them with appropriate teams • Keep clients informed about progress and program changes • Confirm final deliverables and guide clients into reviews, renewals, or follow-on programs • Prepare campaign reports and track performance against goals • Lead results discussions, explain progress, and establish next steps • Identify performance trends and develop recommendations with internal experts • Monitor account health through feedback, engagement, results, and renewal readiness • Maintain contacts, campaign details, notes, opportunities, and next steps in Salesforce • Keep leadership informed of account risks and growth potential • Collaborate with Client Success, Marketing Architecture, Operations, Campaign Delivery, Sales, and service partners • Communicate client objectives, requirements, feedback, deadlines, and opportunities • Share client insights to improve services, processes, and client experience

🎯 Requirements

• 2+ years of experience in client success, account management, marketing services, campaign coordination, or a related client-facing role • Experience independently managing client relationships, with examples of contributing to retention or account growth • Comfort taking ownership of a portfolio and working toward defined retention and growth goals • Highly organized, with strong attention to detail and ability to manage multiple clients and deadlines • Clear, professional communicator able to lead client conversations and present recommendations • Commercially minded, with curiosity to uncover client needs and connect them to relevant services • Comfortable discussing budgets, renewal plans, and additional campaign opportunities • Able to interpret campaign data and explain its meaning to clients • Proactive problem-solving and follow-up skills • Collaborative and comfortable seeking expertise when additional support is needed • Interest in B2B marketing, demand generation, and evolving buyer behavior • Comfortable working in a small, fast-moving team where priorities can shift • Familiarity with lead generation, content syndication, paid media, ABM, or other B2B marketing programs • Experience using Salesforce or another CRM • Proficiency with Excel, Google Sheets, presentation tools, or project management systems • Experience coordinating work with external vendors or service partners • Must be currently authorized to work in the United States at hire in an employer-approved US state and maintain authorization throughout employment • Employer work visa sponsorship and support are not provided • Pre-employment screening required

🏖️ Benefits

• Mentorship programs • Leadership academies • Opportunities to shape company culture and DEI initiatives • Flex Fridays: adjust your 40-hour week to enjoy a full or half day off on Fridays • Remote-first culture • Flexible PTO • Medical, dental, and vision plans for you and your family • Life, AD&D, Short-Term, and Long-Term Disability coverage • 401K with company match • Paid parental leave • Headspace access • Monthly fitness reimbursements • Pet insurance • Speaker Series Bonus • Reimbursement for up to 12 books per year • Annual Bucket List Benefit contributions after 3 years • Catered lunches for the in-office team

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