Strategic Customer Success Manager

🔥 1 minute ago

🌵 Arizona, Ohio, +2 more states – Remote

🌵 Arizona – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Bridgestone Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

💰 Grant on 2022-11

Construction • Healthcare • Logistics

Bridgestone Americas is a leading global tire manufacturing company dedicated to revolutionizing mobility and enhancing how people and goods move. Committed to sustainability, the company focuses on providing valuable solutions that support both social and environmental well-being. With a rich history in tire production, Bridgestone Americas continues to innovate and evolve to meet the needs of today's society, while striving for a better tomorrow.

📋 Description

• Own a portfolio of strategic integrated reseller and SaaS channel partners • Develop Partner Success Plans aligned with business objectives, adoption targets, growth opportunities, and risks • Build relationships with executive and operational stakeholders • Lead quarterly business reviews • Monitor partner health and serve as the primary escalation point for strategic concerns • Drive partner retention, revenue growth, expansion, sales effectiveness, and market penetration with Channel Sales and internal teams • Coordinate cross-functional resources to resolve operational, technical, implementation, and customer experience challenges • Ensure effective lifecycle handoffs • Guide partner onboarding, training, adoption, and use of Azuga tools, integrations, programs, support resources, and operational best practices • Develop scalable success playbooks, business review standards, stakeholder mapping, escalation processes, and continuous improvement initiatives

🎯 Requirements

• Bachelor's degree or equivalent relevant experience • 5 or more years of experience in Customer Success, Account Management, Channel Management, Partner Success, or a related field • At least 3 years of experience managing enterprise-size customers, strategic accounts, or reseller partnerships, including complex SaaS relationships • Experience conducting executive-level business reviews and strategic planning sessions • Experience developing structured success plans and managing multiple concurrent partner initiatives • Experience working with integrated resellers, technology alliances, or channel partner ecosystems • Experience identifying expansion opportunities and mitigating retention risks • Working knowledge of software-as-a-service platforms, application programming interfaces, integrations, implementation processes, and complex customer environments • Salesforce experience preferred • Experience in telematics, fleet management, Internet of Things, or enterprise SaaS environments preferred • Experience collaborating across Sales, Revenue Operations, Product, Support, Professional Services, and Operations preferred • Must complete Form I-9 Employment Eligibility Verification at the start of employment if hired • Temporary work authorization or the need for sponsorship may disqualify employment

🏖️ Benefits

• A supportive and engaging onboarding experience • Training and regular mentorship • Corporate Social Responsibility activities • A truly global, dynamic and challenging work environment • Agility and work/life effectiveness • Long-term well-being • An effective and inclusive team • Equal Employment Opportunity

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