Associate Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $58k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Medely

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

📦 Logistics

✈️ Travel

💰 Seed Round on 2017-04

Consulting • Logistics • Travel

Medely is an online talent marketplace that connects healthcare professionals, including nurses and allied health technicians, with healthcare facilities such as hospitals, surgical centers, and post-acute care facilities. It offers flexible working solutions like per diem shifts, travel assignments, and local assignments, allowing professionals to work on their terms. The platform provides tools for workforce management, credentialing, and timesheet and billing management. Medely aims to streamline staffing processes and delivery of healthcare services by connecting facilities directly with qualified staff quickly and efficiently, without the constraints of traditional agency roles.

📋 Description

• Monitor account activity and health signals, and contact customers with relevant guidance. • Create and deliver customer communications, webinars, resources, and automated programs. • Help customers overcome challenges, reconnect with the platform, and use Medely's tools effectively. • Recognize retention risks and changing staffing needs, take action, and connect customers with internal partners. • Identify recurring questions and platform challenges and share feedback with Product and other teams. • Track engagement, account health, and campaign performance. • Help outpatient and post-acute facilities get lasting value from Medely's healthcare staffing marketplace and workforce management tools. • Contribute to customer retention, re-engagement, growth opportunities, and scalable customer-support programs.

🎯 Requirements

• A minimum of 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role. • Genuine interest in helping customers solve problems and get more value from a product or service. • Comfort reviewing data, spotting patterns, and using insights to prioritize work. • Clear, thoughtful written and verbal communication skills. • Strong organization and follow-through across multiple accounts and priorities. • Curiosity about technology and ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms. • Collaborative approach and good judgment about when to resolve an issue independently or involve a partner. • Flexibility to balance consistent programs with customer needs requiring individual attention. • Must be US-based, within the 48 continental states. • Must answer the employer's US work authorization and visa sponsorship questions.

🏖️ Benefits

• 401k • Full suite of benefits including medical, dental, and vision insurance • Flexible and unlimited PTO • Paid parental leave • Remote work in a digital environment • Competitive compensation based on experience and performance • Mission-oriented startup modernizing the healthcare industry • Opportunity to drive meaningful business impact

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