Customer Success Manager

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Deep End Talent Strategies

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Deep End Talent Strategies is a comprehensive HR consulting firm that partners with growing organizations to attract, develop, and retain top talent. The company offers a variety of HR services including HR on Demand, Learning & Development, HR Assessment, Policies & Procedures, Outplacement Services, and Payroll Services. As a certified partner with the Predictive Index, Deep End Talent Strategies excels in talent optimization and offers tools like the H2L (Here to Learn) learning management system. This system provides a platform for housing, delivering, and tracking training content, with over 3,200 courses available. Deep End Talent Strategies aims to align employee and leadership development with business goals, offering customized solutions in compensation strategy, employee relations, teambuilding, and succession planning. Their tailored HR solutions are designed to enhance business results and team dynamics, serving both business and nonprofit sectors.

📋 Description

• Serve as the main point of contact for group practice onboardings, coordinating across locations, stakeholders, and internal teams • Establish clear 30-, 60-, and 90-day ramp goals • Monitor new account activity and intervene quickly when utilization is below expectations • Help practices incorporate Incisive into their existing restorative and digital workflows • Coordinate with internal teams to address implementation, lab, product, or service barriers • Monitor account health and identify early warning signs of customer risk • Proactively address underutilization, dissatisfaction, service issues, or other barriers • Develop account-specific strategies to recover declining accounts • Lead customer save conversations and escalate significant risks when appropriate • Document reasons for churn, declining utilization, and customer dissatisfaction • Own an assigned portfolio of active customer accounts • Increase utilization and help practices meet or exceed expected lab commitments • Drive adoption of additional product categories and services • Manage straightforward account expansions and partner with leadership or Sales on larger opportunities • Conduct regular account reviews focused on performance, opportunities, and next steps • Track expansion opportunities and follow through consistently • Maintain accurate account information, activity, risks, and opportunities in the CRM • Develop and execute new Customer Success playbooks • Share customer feedback and market insights with Product, Sales, Operations, and leadership

🎯 Requirements

• Dental industry experience is required • 4+ years of experience in customer success, account management, sales, or another customer-facing role • Experience managing a portfolio of customer accounts • Demonstrated ability to develop lasting customer relationships • Experience addressing dissatisfied or at-risk customers • Ability to identify and pursue account growth opportunities • Comfortable using data and performance metrics to guide customer conversations • Highly organized and able to manage multiple accounts and priorities • Comfortable working independently in a growing company where processes continue to evolve • Excellent written and verbal communication skills • Entrepreneurial and comfortable with ambiguity

🏖️ Benefits

• Remote-First: Work from anywhere with flexibility to manage your schedule • Unlimited PTO: We trust you to balance work and life without counting days • Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale • Culture: Small, fast-growing team that works hard and has fun along the way • Modern Tools: Latest technology and systems to do your job effectively • Competitive Compensation: Base salary plus target bonus and stock options

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